At a Glance
- Tasks: Be the go-to person for tenants and landlords, ensuring smooth tenancy experiences.
- Company: Join Chestertons, a leading estate agency with a focus on teamwork and customer satisfaction.
- Benefits: Enjoy competitive salary, generous holiday allowance, and health perks.
- Other info: Diverse and inclusive workplace committed to equal opportunities.
- Why this job: Make a real difference in people's lives by helping them navigate their tenancy journeys.
- Qualifications: Experience in tenancy roles and strong communication skills are essential.
The predicted salary is between 30000 - 35000 £ per year.
A fantastic opportunity has arisen to join our established Tenancy Services team. Based at our Tower Bridge office, we are looking for an exceptional Tenancy Services Consultant to contribute to the smooth and efficient running of the department.
Key Responsibilities
- Serve as a primary point of contact for tenants and landlords from the start of a new tenancy, ensuring a smooth, compliant, and customer‑focused experience throughout the entire tenancy lifecycle.
- Conduct annual rent reviews.
- Serve Section 13 notices accurately and within statutory timelines.
- Coordinate requests such as change of sharer, renewals, and other variations.
- Demonstrate the capability to manage high‑value and complex tenancies, adapting approach appropriately for arrangements such as short‑lets and corporate tenancies.
- Ensure a positive, professional experience with tenants and landlords from tenancy commencement.
- Provide clear, informed advice on legislation, obligations, and tenancy processes.
- Maintain high levels of communication, ensuring all parties feel supported and informed.
Qualifications
- Prior experience in a tenancy, lettings, or renewals role with strong understanding of tenancy processes.
- Understanding of Housing Act legislation and its practical application.
- Ability to foster positive working relationships.
- Effective management of customer/client relationships.
- Excellent communication, negotiation, and relationship building skills.
- High attention to detail and accuracy in documentation.
- Time management skills of planning, prioritising and organisation.
- Objection handling and problem solving.
- Proficient IT skills and ability to use tenancy and CRM systems effectively.
Benefits
- Employee assistance programme
- Competitive holiday allowance + public holidays
- Charity matching and payroll giving
- Contribution towards eye care tests
- Annual flu vaccination vouchers
- Birthday leave
- Health cash plan plus a range of other additional benefits that are linked to specific job grades.
We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.
Tenancy Services Consultant employer: Chase Buchanan Group
Chase Buchanan Group is an excellent employer, offering a supportive work culture that values teamwork and attention to detail. With competitive benefits such as an employee assistance program and generous holiday allowance, employees are encouraged to grow and thrive in their roles. This hybrid position not only provides flexibility but also the opportunity to be part of a dynamic lettings finance team in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Services Consultant
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Chase Buchanan Group.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Chase Buchanan Group? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Chase Buchanan Group's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Tenancy Services Consultant
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Tenancy Services Consultant role at Chase Buchanan Group, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Chase Buchanan Group
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Chase Buchanan Group operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Chase Buchanan Group. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Chase Buchanan Group.
