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For Companies At a Glance
- Tasks: Manage property portfolios, troubleshoot maintenance issues, and ensure compliance.
- Company: Join Chestertons, a respected London estate agency with over 200 years of experience.
- Benefits: Enjoy competitive salary, generous holiday allowance, and unique perks like birthday leave.
- Why this job: Make a real impact in property management while growing your career in a dynamic environment.
- Qualifications: Strong organisational skills, customer service focus, and ability to work under pressure.
- Other info: Be part of a diverse team committed to inclusivity and personal development.
The predicted salary is between 37000 - 39000 £ per year.
Location: Islington
Hours: 40 hours per week, Monday - Friday (hybrid role once settling period has passed)
Salary: £37000- £39000 + Commission
Responsibilities
- Embrace the Chestertons brand and core values
- Protect our Clients Asset and work in their best interests
- Retain Management on the Portfolio
- Prioritising and troubleshooting key maintenance issues (floods, boilers, leaks and appliances)
- The ability to scrutinise quotes on behalf of the client
- Understanding how to add value when sending an inspection report
- Negotiate deposit deduction in a fair and efficient manner, within required timeframes
- Understanding KPI’s required for role
- Understand importance of leaving notes on RPS and attaching documents to letters folder consistently
- Understand the importance of setting and following up on tasks consistently to assist with personal management of issues, and to support colleagues in your absence
- Develop understanding of client accounts and statements
- Attend Local branch and participate in their morning meeting as per rota and fulfil inspection requirements
- Attend weekly 1 : 1 meetings with Senior leadership team
- Understand roles of supporting departments including lettings, compliance, accounts and tenancy progression and when to contact them
- Support others growth and development
- Ensuring current portfolio is fully compliant, e.g. EICR, Gas Safety Certificate
- Ensure that both Tenants and Landlords have been informed about the end of Tenancy process
- Providing guidance on the process of deposit dilapidations
Attributes
- Can work under pressure – understand where to seek support / how to escalate complaints
- Good organisational and time management skills
- Seek work where capacity exists
- Self-awareness of knowledge gaps
- Provide excellent customer service in every interaction with internal colleagues and external clients
- Show high engagement and willingness to learn
About The Company
Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.
Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.
Perks That Make a Difference:
Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.
We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. Campions is committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.
Senior Property Manager employer: Chase Buchanan Group
Contact Detail:
Chase Buchanan Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Property Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the hunt for a Senior Property Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Chestertons and understanding their core values. Be ready to discuss how you can protect clients' assets and add value to their portfolio. Show them you’re not just another candidate, but someone who truly gets what they stand for.
✨Tip Number 3
Practice your negotiation skills! Since you'll be negotiating deposit deductions, it’s crucial to demonstrate your ability to handle these discussions effectively. Role-play with a friend or mentor to build your confidence before the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Chestertons team and are keen to embrace their brand and values.
We think you need these skills to ace Senior Property Manager
Some tips for your application 🫡
Show Your Passion for Property Management: When writing your application, let us see your enthusiasm for property management shine through! Share specific experiences that highlight your ability to protect clients' assets and manage portfolios effectively.
Be Clear and Concise: We appreciate straightforward communication. Make sure your application is well-structured and to the point. Highlight your key skills, like organisational abilities and customer service experience, without waffling on.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the responsibilities and attributes mentioned in the job description. Show us how you can add value to our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Chase Buchanan Group
✨Know the Company Inside Out
Before your interview, take some time to research Chestertons and Campions. Understand their core values, recent achievements, and what sets them apart in the property management sector. This will not only show your enthusiasm but also help you align your answers with their mission.
✨Prepare for Scenario-Based Questions
Given the responsibilities of a Senior Property Manager, be ready to discuss how you would handle specific situations like maintenance issues or client complaints. Think of examples from your past experience that demonstrate your problem-solving skills and ability to work under pressure.
✨Showcase Your Organisational Skills
Since this role requires excellent time management and organisational abilities, prepare to discuss how you prioritise tasks and manage your workload. You might want to share tools or methods you use to stay organised, especially when juggling multiple properties or client needs.
✨Engage with the Interviewers
During the interview, don’t hesitate to ask questions about the team dynamics or the support structure within the company. This shows your interest in collaboration and growth, which are key attributes for the role. Plus, it gives you a chance to assess if the company culture is the right fit for you.
