At a Glance
- Tasks: Support sales and lettings with admin, customer service, and office management.
- Company: Join Chestertons, a respected London estate agency with over 200 years of experience.
- Benefits: Enjoy competitive salary, generous holiday allowance, and unique perks like birthday leave.
- Other info: Be part of a diverse team committed to inclusivity and professional growth.
- Why this job: Make a real impact in the dynamic property market while developing your skills.
- Qualifications: Strong customer service skills and ability to multitask in a fast-paced environment.
The predicted salary is between 26000 - 29000 £ per year.
Location: Hampstead
Hours: Full time Office based Monday to Friday with 1 day working from home.
Salary: £26,000 - £29,000 per annum
Are you a dynamic individual with a flair for exceptional customer service? Do you excel in fast-paced environments and enjoy managing various tasks? If you're eager to make an impact in the thriving world of property lettings and sales, we want to hear from you!
Overview of Key Duties
- Administrative Support
- Document Management: Handle documentation related to property sales, including listings and pre-offer information.
- Data Entry: Update and maintain databases with property details, client information, and transaction records.
- Scheduling: Coordinate client appointments, property viewings, and manage the office calendar.
- Correspondence: Manage communications, including emails, phone calls, and mail, ensuring timely responses.
- Customer Service
- Client Interaction: Greet clients, address inquiries, and provide detailed information about properties and services.
- Problem Resolution: Resolve client issues or complaints promptly and professionally, maintaining high satisfaction levels.
- Sales Support
- Property Listings: Assist in preparing and updating property listings, ensuring accuracy both online and in-office.
- Promotional Activities: Support marketing efforts, including preparing promotional materials and organising local events.
- Reporting: Generate and distribute sales performance reports to the management team.
- Operational Tasks
- Office Management: Keep the office organised, stocked with supplies, and ensure a professional environment.
- Coordination: Serve as a liaison between the sales team and other departments, fostering effective communication and collaboration.
- Compliance: Ensure all transactions and activities adhere to relevant regulations and company policies.
- Technology and Tools
- CRM Systems: Utilise CRM systems to track client interactions and manage data efficiently.
- Software Proficiency: Use office software (e.g., Microsoft Office Suite) and industry-specific tools effectively.
About The Company
Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.
Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.
Perks That Make a Difference
Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.
We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.
Office Coordinator in London employer: Chase Buchanan Group
Chestertons Estate Agency is an exceptional employer located in the vibrant area of Hampstead, offering a dynamic work environment that fosters growth and collaboration. With a strong commitment to employee well-being, we provide a comprehensive benefits package, including competitive holiday allowances, health cash plans, and unique perks like birthday leave and charity matching. Join us to be part of a diverse and inclusive team where your contributions are valued and you can thrive in the fast-paced world of property sales and lettings.
StudySmarter Expert Advice🤫
We think this is how you could land Office Coordinator in London
✨Tip Number 1
Get to know the company! Research Chestertons and Campions, their values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role involves a lot of client interaction, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these during your interview.
✨Tip Number 3
Show off your organisational skills! Prepare to discuss how you manage multiple tasks and keep everything running smoothly. Maybe even bring a few ideas on how you could improve office efficiency at Chestertons.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Chestertons.
We think you need these skills to ace Office Coordinator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Office Coordinator role. Highlight your customer service skills and any experience in administrative support, as these are key for us at Chestertons.
Craft a Compelling Cover Letter:Your cover letter should reflect your enthusiasm for the role and the company. Share specific examples of how you've excelled in fast-paced environments and managed multiple tasks effectively.
Showcase Your Tech Skills:Since we use CRM systems and various office software, mention any relevant tech skills you have. If you're proficient in Microsoft Office or similar tools, let us know!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us.
How to prepare for a job interview at Chase Buchanan Group
✨Know Your Stuff
Before the interview, make sure you’re familiar with Chestertons and its role in the property market. Research their services, recent news, and their approach to customer service. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As an Office Coordinator, exceptional customer service is key. Prepare examples of how you've handled client inquiries or resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Be Organised and Proactive
Demonstrate your organisational skills by discussing how you manage multiple tasks effectively. Bring a notepad to jot down important points during the interview, and don’t hesitate to ask questions about the role and the team dynamics. This shows you’re proactive and engaged.
✨Familiarise Yourself with Technology
Since the role involves using CRM systems and office software, brush up on your tech skills. Be ready to discuss any relevant experience you have with these tools. If you’ve used specific software in previous roles, mention it to illustrate your capability to adapt quickly.
