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- Tasks: Design and deliver impactful learning experiences across our estate agency network.
- Company: Join Campions, one of the UK's fastest-growing estate agency groups.
- Benefits: Enjoy competitive salary, generous holiday allowance, and unique perks like birthday leave.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real difference in people's development and drive business performance.
- Qualifications: Experience in Learning & Development and strong facilitation skills required.
The predicted salary is between 45000 - 45000 £ per year.
Location: Euston / Hybrid
Salary: £45,000
Hours: Monday to Friday, 09:00 – 17:00
Contract: 12 month FTC
Function: Learning & Development
Reports to: Head of Learning & Development
About the Role
Are you passionate about developing people and improving performance where it really matters? We’re looking for an L&D Specialist to design and deliver high-impact, practical learning across our estate agency network. This is a hands-on role combining facilitation, coaching, and learning design. All underpinned by a structured skills framework and driven by real business performance outcomes.
You’ll work closely with leaders and frontline teams to build capability in sales, lettings, property management, compliance, and leadership, ensuring learning translates directly into better customer outcomes and stronger commercial performance.
Key Responsibilities
- Partner with senior leaders and operational managers to identify capability gaps using KPIs, customer insight, and compliance data.
- Translate performance data into clear, prioritised learning and development needs aligned to business objectives.
- Design and deliver engaging, practical, skills-based training across Sales, Lettings, Property Management, and Branch Management roles.
- Create blended learning solutions including workshops, virtual sessions, coaching guides, role plays, job aids, and microlearning content.
- Facilitate high-impact training sessions focused on real-world application and measurable performance improvement.
- Deliver structured onboarding programmes that accelerate new starter confidence, capability, and speed to competence.
- Support acquisition onboarding, ensuring smooth integration of new colleagues into systems, standards, and culture.
- Design and deliver targeted performance booster programmes focused on key commercial skills such as conversion, pipeline, and negotiation.
- Provide live coaching in branch environments, including call listening, valuations, shadowing, and structured feedback.
- Embed compliance, customer experience, and professional standards across all learning activity (CPRs, AML, TPO/PRS, Propertymark).
- Measure and evaluate learning impact using behavioural and business metrics, continuously refining programmes to improve performance outcomes.
Skills & Experience
- Proven experience in Learning & Development, estate agency, or a performance-focused training role.
- Strong track record of designing and delivering training that drives measurable behavioural and performance improvement.
- Confident facilitator with experience delivering engaging, practical, skills-based training in live and virtual environments.
- Ability to translate business KPIs, customer insight, and compliance data into clear learning priorities.
- Strong stakeholder management skills, with experience influencing senior leaders and operational managers.
- Commercial awareness of estate agency performance drivers including conversion, pipeline management, fees, and customer experience.
- Experience building blended learning solutions (workshops, digital content, job aids, role play, microlearning).
- Understanding of onboarding and accelerated performance programmes for new starters and acquisitions.
- Knowledge of compliance frameworks including CPRs, AML, Estate Agents Act, and industry codes of practice.
- Strong organisational and analytical skills, with the ability to evaluate training impact using data and performance metrics.
About The Company
Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.
Benefits
Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.
We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.
Learning & Development Specialist in London employer: Chase Buchanan Group
Contact Detail:
Chase Buchanan Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning & Development Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. The more you engage with others, the better your chances of hearing about opportunities that might not even be advertised.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers or during interviews, make sure you can clearly articulate your experience and how it aligns with their needs. Confidence is key!
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your training designs and delivery methods. This will give you an edge and demonstrate your hands-on approach to learning and development.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Learning & Development Specialist in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in Learning & Development. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Passion: Let your enthusiasm for developing people shine through! We’re looking for someone who’s genuinely excited about improving performance, so share any personal stories or experiences that demonstrate your passion for L&D.
Be Specific About Your Skills: When detailing your experience, be specific about the training methods you’ve used and the results you’ve achieved. We love numbers, so if you can quantify your impact, do it! It helps us see the real difference you can make.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Chase Buchanan Group
✨Know Your Stuff
Before the interview, dive deep into the company’s values and mission. Understand their approach to Learning & Development, especially in the estate agency sector. This will help you tailor your responses and show that you're genuinely interested in how you can contribute.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully designed and delivered training programmes. Highlight measurable outcomes, like improved performance metrics or enhanced customer satisfaction, to demonstrate your impact.
✨Engage with Real Scenarios
Be ready to discuss how you would handle real-world training challenges. Think about how you would translate KPIs and compliance data into actionable learning strategies. This shows your ability to think critically and apply your knowledge practically.
✨Ask Insightful Questions
At the end of the interview, ask questions that reflect your understanding of the role and the company. Inquire about their current training initiatives or how they measure the success of their L&D programmes. This not only shows your interest but also helps you gauge if the company is the right fit for you.