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- Tasks: Simplify and embed HR processes to enhance employee experience and operational efficiency.
- Company: Join Campions, a fast-growing sales and lettings agency group in the UK.
- Benefits: Enjoy competitive holidays, health plans, birthday leave, and more unique perks.
- Why this job: Make a real impact by improving HR operations in a dynamic environment.
- Qualifications: Experience in HR operations and simplifying processes at scale is essential.
- Other info: We value diversity and inclusivity, welcoming all applicants excited to join our team.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for an experienced HR Operations Manager to help design, embed and operationalise our core people processes. This role is about getting the fundamentals right, making people management simple, consistent and embedded into everyday business operations. You’ll translate strategy into practical processes, ownership models and data-driven insight that allow leaders and HR teams to operate effectively in a fast-paced, multi-site environment. If you enjoy simplifying complexity, improving employee experience and building scalable HR operations, this role offers real impact.
Key Responsibilities
- Redesign and simplify key people processes (performance, absence, probation, ER hand-offs)
- Clarify ownership between managers, HR and employees
- Remove duplication and unnecessary complexity
- Ensure processes work in a fast-paced, multi-site business
- Embed performance reviews into business-as-usual operations
- Simplify tools, timelines and guidance for consistent application
- Monitor completion and quality across the business
- Partner with L&D to align learning with performance processes
- Map the full employee lifecycle from joiner to leaver
- Identify pain points and inconsistencies
- Prioritise and coordinate improvements across HR Ops, L&D and TA
- Track impact on retention, engagement and ER risk
- Support employee forums and engagement governance
- Ensure action planning and “You Said, We Did” discipline
- Track delivery of engagement commitments
- Improve HR data quality and ownership
- Embed standard workforce dashboards
- Produce regular insight reports and hotspot analysis
- Support workforce planning through actionable data
- Embed people management standards into daily operations
- Align policies, toolkits and processes
- Act as the operational link between policy design and HR delivery
Skills & Experience
- Strong background in HR operations or people operations
- Proven experience simplifying and embedding processes at scale
- Experience embedding performance frameworks into BAU
- Pragmatic, delivery-focused approach
- Experience in multi-site or sales-driven environments
- Payroll knowledge and provider liaison experience
About The Company
Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.
Perks That Make a Difference
Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.
We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.
HR Operations Manager in London employer: Chase Buchanan Group
Contact Detail:
Chase Buchanan Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HR Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in HR or related fields. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common HR scenarios. Think about how you’d simplify processes or improve employee experiences. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your data-driven insights! Be ready to discuss how you've used data to make decisions in past roles. This will resonate well with employers looking for someone who can operationalise HR effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace HR Operations Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the HR Operations Manager role. Highlight your experience in simplifying processes and embedding performance frameworks, as these are key to what we’re looking for.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about improving employee experience and how you’ve successfully managed HR operations in fast-paced environments before. This is your chance to shine!
Showcase Data-Driven Insights: Since we value data-driven decision-making, include examples of how you've used HR data to improve processes or employee engagement. Numbers speak volumes, so don’t shy away from sharing them!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Chase Buchanan Group
✨Know Your HR Fundamentals
Make sure you brush up on the core HR processes mentioned in the job description. Understand how to simplify performance management, absence handling, and employee relations. Being able to discuss these topics confidently will show that you’re ready to hit the ground running.
✨Showcase Your Data Skills
Since this role involves data-driven insights, be prepared to talk about your experience with HR metrics and reporting. Bring examples of how you've used data to improve processes or employee experiences in previous roles. This will demonstrate your ability to translate strategy into actionable insights.
✨Emphasise Your Multi-Site Experience
Campions operates in a fast-paced, multi-site environment, so highlight any relevant experience you have in similar settings. Discuss how you’ve managed HR operations across different locations and how you ensured consistency and efficiency in those processes.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific HR challenges, such as simplifying complex processes or improving employee engagement. Think through some scenarios beforehand and prepare structured responses that showcase your problem-solving skills and pragmatic approach.
