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- Tasks: Be the go-to person for tenants and landlords, ensuring smooth tenancy experiences.
- Company: Join Chestertons Estate Agency, a leader in the property sector with a supportive team.
- Benefits: Enjoy competitive salary, generous holiday allowance, and health perks.
- Other info: Diverse and inclusive workplace committed to equal opportunities.
- Why this job: Make a real difference in people's lives by helping them navigate their tenancies.
- Qualifications: Experience in tenancy roles and strong communication skills are essential.
The predicted salary is between 30000 - 35000 £ per year.
A fantastic opportunity has arisen to join our established Tenancy Services team. Based at our Tower Bridge office, we are looking for an exceptional Tenancy Services Consultant to contribute to the smooth and efficient running of the department.
Key Responsibilities
- Serve as a primary point of contact for tenants and landlords from the start of a new tenancy, ensuring a smooth, compliant, and customer‑focused experience throughout the entire tenancy lifecycle.
- Conduct annual rent reviews.
- Serve Section 13 notices accurately and within statutory timelines.
- Coordinate requests such as change of sharer, renewals, and other variations.
- Demonstrate the capability to manage high‑value and complex tenancies, adapting approach appropriately for arrangements such as short‑lets and corporate tenancies.
- Ensure a positive, professional experience with tenants and landlords from tenancy commencement.
- Provide clear, informed advice on legislation, obligations, and tenancy processes.
- Maintain high levels of communication, ensuring all parties feel supported and informed.
Qualifications
- Prior experience in a tenancy, lettings, or renewals role with strong understanding of tenancy processes.
- Understanding of Housing Act legislation and its practical application.
- Ability to foster positive working relationships.
- Effective management of customer/client relationships.
- Excellent communication, negotiation, and relationship building skills.
- High attention to detail and accuracy in documentation.
- Time management skills of planning, prioritising and organisation.
- Objection handling and problem solving.
- Proficient IT skills and ability to use tenancy and CRM systems effectively.
Benefits
- Employee assistance programme
- Competitive holiday allowance + public holidays
- Charity matching and payroll giving
- Contribution towards eye care tests
- Annual flu vaccination vouchers
- Birthday leave
- Health cash plan plus a range of other additional benefits that are linked to specific job grades.
We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.
Tenancy Services Consultant in England employer: Chase Buchanan Group
Contact Detail:
Chase Buchanan Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Services Consultant in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the property sector and let them know you're on the hunt for a Tenancy Services Consultant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of tenancy processes and legislation. Be ready to discuss how you've handled complex tenancies in the past. We want to see that you can bring your experience to the table!
✨Tip Number 3
Showcase your communication skills! During interviews, make sure to demonstrate how you build relationships with tenants and landlords. Share examples of how you've maintained high levels of communication and support throughout the tenancy lifecycle.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Chestertons.
We think you need these skills to ace Tenancy Services Consultant in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Tenancy Services Consultant role. Highlight your relevant experience in tenancy, lettings, or renewals, and don’t forget to showcase your understanding of Housing Act legislation!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Chestertons. Mention specific skills like communication and relationship building that align with the job description.
Showcase Your Attention to Detail: As a Tenancy Services Consultant, attention to detail is key. Make sure your application is free from typos and errors. This will demonstrate your commitment to accuracy right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Chase Buchanan Group
✨Know Your Tenancy Legislation
Brush up on the Housing Act and other relevant legislation before your interview. Being able to discuss how these laws apply in real scenarios will show that you’re not just knowledgeable but also practical in your approach.
✨Showcase Your Communication Skills
As a Tenancy Services Consultant, communication is key. Prepare examples of how you've effectively managed client relationships or resolved conflicts in the past. This will demonstrate your ability to foster positive working relationships.
✨Demonstrate Attention to Detail
Bring along examples of documentation you've handled in previous roles. Highlight your attention to detail by discussing how you ensure accuracy in tenancy agreements and notices, which is crucial for compliance.
✨Prepare for Scenario Questions
Expect questions about managing complex tenancies or handling objections. Think through potential scenarios you might face in the role and prepare your responses. This will help you showcase your problem-solving skills and adaptability.