At a Glance
- Tasks: Lead the development of digital systems and enhance customer experiences across the Group.
- Company: Join a forward-thinking company committed to diversity and inclusion.
- Benefits: Enjoy competitive salary, generous holiday allowance, and health cash plan.
- Other info: Hybrid working model with excellent career growth opportunities.
- Why this job: Make a real impact by driving digital transformation and improving customer service.
- Qualifications: Experience in CRM management, strong communication skills, and strategic thinking required.
This role requires a strategic and delivery-focused Digital Systems Manager to lead the development and enhancement of our digital systems across the Group, including our core CRM (Reapit), 3rd-party integrations, Customer Portal, and Software. This pivotal role will drive the digital roadmap to support operational alignment, customer service excellence, growth, and compliance, ensuring our systems are aligned to business priorities and deliver measurable value. As the bridge between business stakeholders, technology partners, and 3rd‑party providers, the ideal candidate will possess a blend of strategic thinking, hands‑on operational knowledge, and excellent stakeholder management skills. Reporting into the Head of Programmes, Digital and Systems, this role has one direct report.
Main Responsibilities
- Product Ownership & Strategy
- Develop and own the digital systems strategy and roadmap across the Group, covering Reapit CRM, customer portal, and integrated 3rd-party platforms.
- Define and prioritise digital initiatives to support business growth, operational efficiency, and regulatory compliance.
- Act as the primary liaison between internal business teams, technology partners, and external vendors (including Reapit and other key suppliers).
- Stakeholder Management
- Work closely with senior leadership, department heads, and operational teams to gather business requirements and align priorities.
- Translate business needs into actionable product features, workflows, and solutions.
- Facilitate discovery sessions, stakeholder interviews, and continuous feedback loops to ensure product decisions are data and user driven.
- Delivery & Change Management
- Lead CRM configuration, enhancement and alignment projects in collaboration with internal teams, Reapit, and other 3rd-party suppliers.
- Partner with the Emeria Group CRM support function to support end‑to‑end testing, UAT, training, and rollout of new modules or features.
- Ensure smooth implementation and adoption of changes through structured change management processes.
- Governance & Compliance
- Champion high standards of data quality, CRM governance, and GDPR compliance.
- Define and maintain business rules, permission structures, and user role frameworks within Reapit.
- Support Oversight
- Work with the Emeria Group CRM support function to maintain service levels and resolve system issues promptly.
- Feedback to Group on system performance and manage escalations or major release planning in conjunction with Reapit and internal stakeholders.
Experience
- Proven experience working in CRM management or optimisation, ideally within estate agency, lettings, or property sector.
- Hands‑on experience with Reapit CRM is highly desirable.
- Strong understanding of Customer Journeys and the interface with CRM systems, customer portals, and 3rd‑party integrations.
- Experience defining roadmaps, leading digital initiatives, and managing product backlogs and prioritisation.
- Experience in the development of target operating models.
- Excellent communication and stakeholder engagement skills, with a strong ability to translate business needs into system requirements.
- Knowledge of GDPR and other relevant regulatory frameworks impacting CRM and customer data.
- Familiarity with change management practices.
- Strong analytical mindset with experience defining and tracking KPIs and performance metrics.
Benefits
- Employee assistance programme
- Competitive holiday allowance + public holidays
- Charity matching and payroll giving
- Contribution towards eye care tests
- Annual flu vaccination vouchers
- Birthday leave
- Health cash plan plus a range of other additional benefits that are linked to specific job grades
We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.
Digital Systems Manager employer: Chase Buchanan Group
At Campions, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through our comprehensive benefits package, including competitive holiday allowances, health cash plans, and opportunities for professional development. Located in Euston, with a hybrid working model, we provide a supportive environment where every team member can thrive and contribute to meaningful projects that drive our digital transformation.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Systems Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Digital Systems Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its digital systems. We want you to be able to discuss how your experience with CRM management and stakeholder engagement aligns with their needs. Show them you’re the perfect fit!
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to make it personal.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Digital Systems Manager position!
We think you need these skills to ace Digital Systems Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Digital Systems Manager role. Highlight your experience with CRM systems, especially Reapit, and any relevant digital initiatives you've led. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven digital strategies or managed stakeholders in the past. Let us know what excites you about joining StudySmarter!
Showcase Your Stakeholder Management Skills:Since this role involves liaising with various teams and partners, make sure to highlight your stakeholder management experience. Share stories that demonstrate your ability to translate business needs into actionable solutions. We love a good success story!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Chase Buchanan Group
✨Know Your Digital Systems Inside Out
Make sure you’re well-versed in the digital systems mentioned in the job description, especially Reapit CRM. Familiarise yourself with its features and how it integrates with other platforms. This will help you demonstrate your hands-on operational knowledge during the interview.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully managed stakeholders in previous roles. Think about specific situations where you translated business needs into actionable solutions. This will highlight your excellent communication skills and ability to align priorities with senior leadership.
✨Be Ready to Discuss Change Management
Since this role involves leading change management processes, come prepared with examples of how you've implemented changes in past projects. Discuss the strategies you used to ensure smooth adoption and how you handled any challenges that arose.
✨Demonstrate Your Analytical Mindset
Brush up on how you define and track KPIs and performance metrics. Be ready to discuss how you’ve used data to drive decisions in your previous roles. This will show that you have the analytical skills needed to support operational alignment and customer service excellence.
