At a Glance
- Tasks: Lead the development of digital systems and enhance customer experiences across the Group.
- Company: Join a forward-thinking company committed to diversity and inclusion.
- Benefits: Enjoy competitive salary, generous holiday allowance, and health cash plan.
- Other info: Hybrid working model with excellent career growth opportunities.
- Why this job: Make a real impact by driving digital transformation and improving customer service.
- Qualifications: Experience in CRM management, strong communication skills, and strategic thinking required.
The predicted salary is between 50000 - 60000 £ per year.
Digital Systems Manager
This role requires a strategic and delivery-focused Digital Systems Manager to lead the development and enhancement of our digital systems across the Group, including our core CRM (Reapit), 3rd-party integrations, Customer Portal, and Software.
This pivotal role will drive the digital roadmap to support operational alignment, customer service excellence, growth, and compliance, ensuring our systems are aligned to business priorities and deliver measurable value.
As the bridge between business stakeholders, technology partners, and 3rd‑party providers, the ideal candidate will possess a blend of strategic thinking, hands‑on operational knowledge, and excellent stakeholder management skills.
Reporting into the Head of Programmes, Digital and Systems, this role has one direct report.
- Main Responsibilities
- Product Ownership & Strategy
- Develop and own the digital systems strategy and roadmap across the Group, covering Reapit CRM, customer portal, and integrated 3rd-party platforms.
- Define and prioritise digital initiatives to support business growth, operational efficiency, and regulatory compliance.
- Act as the primary liaison between internal business teams, technology partners, and external vendors (including Reapit and other key suppliers).
- Stakeholder Management
- Work closely with senior leadership, department heads, and operational teams to gather business requirements and align priorities.
- Translate business needs into actionable product features, workflows, and solutions.
- Facilitate discovery sessions, stakeholder interviews, and continuous feedback loops to ensure product decisions are data and user driven.
- Delivery & Change Management
- Lead CRM configuration, enhancement and alignment projects in collaboration with internal teams, Reapit, and other 3rd-party suppliers.
- Partner with the Emeria Group CRM support function to support end‑to‑end testing, UAT, training, and rollout of new modules or features.
- Ensure smooth implementation and adoption of changes through structured change management processes.
- Governance & Compliance
- Champion high standards of data quality, CRM governance, and GDPR compliance.
- Define and maintain business rules, permission structures, and user role frameworks within Reapit.
- Support Oversight
- Work with the Emeria Group CRM support function to maintain service levels and resolve system issues promptly.
- Feedback to Group on system performance and manage escalations or major release planning in conjunction with Reapit and internal stakeholders.
Experience
- Proven experience working in CRM management or optimisation, ideally within estate agency, lettings, or property sector.
- Hands‑on experience with Reapit CRM is highly desirable.
- Strong understanding of Customer Journeys and the interface with CRM systems, customer portals, and 3rd‑party integrations.
- Experience defining roadmaps, leading digital initiatives, and managing product backlogs and prioritisation.
- Experience in the development of target operating models.
- Excellent communication and stakeholder engagement skills, with a strong ability to translate business needs into system requirements.
- Knowledge of GDPR and other relevant regulatory frameworks impacting CRM and customer data.
- Familiarity with change management practices.
- Strong analytical mindset with experience defining and tracking KPIs and performance metrics.
Benefits
- Employee assistance programme
- Competitive holiday allowance + public holidays
- Charity matching and payroll giving
- Contribution towards eye care tests
- Annual flu vaccination vouchers
- Birthday leave
- Health cash plan plus a range of other additional benefits that are linked to specific job grades
We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us.
At Campions, we are committed to creating a diverse and inclusive workplace.
We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.
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Digital Systems Manager employer: Chase Buchanan Group
Chestertons Estate Agency is an exceptional employer, offering a vibrant work culture in the picturesque Little Venice area. With a focus on employee growth and development, you will manage a diverse portfolio of high-value properties while enjoying a supportive team environment and numerous benefits, including competitive holiday allowances and health cash plans. Join us to build lasting relationships and make a meaningful impact in property management.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Systems Manager
✨Get Involved in Open-Source Projects
Diving into open-source projects is a brilliant way to showcase your skills and connect with other developers in the community. Not only will you beef up your GitHub profile but you might also catch the eye of someone at Chase Buchanan Group who values hands-on experience over just theory.
✨Attend Local Tech Meetups
Tech meetups are gold mines for networking and discovering job opportunities, especially in the fast-paced world of software engineering. Check out local listings for events in your area and don’t shy away from introducing yourself. This could lead directly to a temporary position at Chase Buchanan Group!
✨Showcase Your Work Online
With temporary roles, it’s all about standing out in a short space of time. Create a portfolio website where you highlight your projects and skills. Talk about your code, and provide links to your GitHub repositories. This will not only demonstrate your abilities but will also make it easier for recruiters at Chase Buchanan Group to see what you bring to the table.
✨Leverage Temporary Job Boards
Don’t forget to check specialised job boards for temporary software development roles. Websites like We Work Remotely or Remote OK often list short-term gigs that can be a perfect fit. Apply directly through our website as well, making sure your application is sharp—temporary roles can move fast!
We think you need these skills to ace Digital Systems Manager
Some tips for your application 🫡
Show Off Your Tech Skills:Make sure your CV highlights your tech stack and any programming languages you’re proficient in. Include specifics about any frameworks or technologies you’ve worked with; they can make you stand out in the sea of applicants. It’s all about showing that you have the chops we need at Chase Buchanan Group!
Portfolio 2.0:Since you’re applying for a temporary gig, it’s super important to showcase a portfolio that highlights your best projects. Include links to GitHub or any personal projects that demonstrate what you can do in a real-world environment. This gives us a taste of your style and your problem-solving approach!
Keep It Brief and Relevant:With a temporary position, we want to see your ability to hit the ground running. Be concise in your CV and cover letter; stick to experiences that directly relate to the role. Highlight any previous temporary roles or freelance gigs that show your adaptability and quick learning!
Tailor Your Cover Letter:Don’t just send a generic cover letter. Personalise it for Digital Systems Manager at Chase Buchanan Group! Mention why this temporary role excites you and how you see yourself contributing in the short run. Show us what you've got and why you're the one for this quick turn-around!
How to prepare for a job interview at Chase Buchanan Group
✨Nail the Technical Skills
For a software engineering role, you'll likely face technical questions or coding tasks during your interview. Brush up on the relevant programming languages and frameworks that Chase Buchanan Group uses, and don’t forget to practice some coding challenges on platforms like LeetCode or HackerRank. Showing your coding prowess can really make you stand out!
✨Prepare for System Design Questions
Even for a temporary role, having a grasp of system design principles can be crucial. Be ready to discuss how you would architect a software solution, including discussing trade-offs, scalability, and performance considerations. Having examples from previous projects can really show off your analytical thinking.
✨Demonstrate Your Adaptability
Since this is a temporary role, you'll want to emphasise your ability to hit the ground running. Highlight experiences where you quickly adapted to new technologies or teams. Let’s make it clear to the interviewers at Chase Buchanan Group that you can learn on the job and deliver results in a short timeframe!
✨Show Off Your Portfolio
Make sure to have a portfolio or GitHub ready showcasing your projects. Having tangible evidence of what you've done—be it personal projects, contributions to open-source, or previous work—can convey how capable you are. Tailor this for what might interest Chase Buchanan Group, so it's relevant and sparks conversation during your interview.
