At a Glance
- Tasks: Lead a dynamic Credit Control team to drive performance and improve processes.
- Company: Forward-thinking manufacturing business with a focus on innovation.
- Benefits: Flexible hybrid working, 25 days leave, private healthcare, and training opportunities.
- Other info: Collaborative culture with excellent career growth potential.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in credit control and strong team management skills required.
The predicted salary is between 35000 - 35000 £ per year.
Chase & Holland are proud to be supporting a successful, forward-thinking manufacturing business who are seeking an experienced and motivated Credit Control Team Leader to support the Head of Billing and Credit Control in leading a medium-sized Credit Control team. This is an excellent opportunity for a proactive professional who thrives in a fast-paced environment and is passionate about driving performance, improving processes, and delivering strong financial results.
As Credit Control Team Leader, you will oversee the daily operation of the credit control function, ensuring the team delivers excellent results while maintaining strong customer and stakeholder relationships.
Benefits
- Flexible Hybrid Working
- 25 days annual leave plus bank holidays
- Private healthcare
- Discount scheme including gym memberships
- Fantastic training and development
Responsibilities
- Assist in the day-to-day leadership and coordination of the Credit Control team
- Drive team performance to achieve collection targets and departmental objectives
- Support, coach and develop team members through regular feedback
- Reduce aged debt and financial exposure through effective account management and recovery
- Review customer accounts and assess cases where legal escalation may be appropriate
- Work alongside internal and external parties to support legal recovery processes when required
- Maintain accurate records and ensure all activity is updated correctly within credit control systems
- Build strong working relationships with departments across the business to support efficient issue resolution
- Produce regular updates and reports on collections performance and outstanding debt
- Manage complex or escalated customer queries relating to credit matters
- Work collaboratively with other teams to improve customer outcomes and speed up resolutions
- Contribute to process improvements and operational changes across the Order-to-Cash function
- Assist in preparing management information and reporting packs
- Provide guidance, training and ongoing support to junior team members
Required Skills & Experience
- Previous experience in a Credit Control Team Leader or Senior Credit Control position
- Strong knowledge of collections, debt management and credit control procedures
- Experience managing and motivating a team within a fast-paced environment
- Excellent communication and stakeholder management skills
- The ability to manage escalated issues professionally and effectively
- Strong analytical and problem-solving skills
- A continuous improvement mindset with the ability to support process change initiatives
Credit Control Team Leader in Rotherham employer: Chase and Holland
Join a dynamic and innovative manufacturing business in Dinnington as a Credit Control Team Leader, where you will be part of a supportive work culture that values performance and professional growth. With flexible hybrid working options, generous annual leave, private healthcare, and a commitment to employee development through fantastic training opportunities, this role offers a rewarding environment for those looking to make a meaningful impact. Experience the unique advantage of working in a fast-paced setting that encourages collaboration and continuous improvement, ensuring both personal and team success.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control Team Leader in Rotherham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Credit Control Team Leader role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their credit control processes and think of ways you can contribute to improving them. This shows you're not just looking for any job, but that you’re genuinely interested in making a difference.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to team leadership and performance management. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements effectively.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your interest in the role and mentioning something specific from the conversation can keep you top of mind. Plus, it shows your enthusiasm and professionalism.
We think you need these skills to ace Credit Control Team Leader in Rotherham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Credit Control Team Leader role. Highlight your experience in managing teams and driving performance, as well as any specific achievements in credit control that align with what we're looking for.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share your passion for credit control and how your skills can help us improve processes and deliver strong financial results.
Showcase Your Leadership Skills:We want to see how you've led teams in the past. Include examples of how you've motivated team members, achieved collection targets, and handled escalated issues effectively.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with us at StudySmarter.
How to prepare for a job interview at Chase and Holland
✨Know Your Numbers
As a Credit Control Team Leader, you'll need to demonstrate your understanding of collections and debt management. Brush up on key metrics related to credit control, such as DSO (Days Sales Outstanding) and aged debt ratios. Being able to discuss these figures confidently will show that you’re not just familiar with the role but also passionate about driving performance.
✨Showcase Your Leadership Style
Prepare to talk about your experience in leading teams. Think of specific examples where you've motivated your team to achieve collection targets or improved processes. Highlight your coaching techniques and how you provide feedback to team members, as this is crucial for the role.
✨Build Relationships
Since maintaining strong customer and stakeholder relationships is key, be ready to discuss how you've successfully managed these in the past. Share examples of how you've resolved complex customer queries or collaborated with other departments to improve outcomes. This will demonstrate your ability to work cross-functionally.
✨Embrace Continuous Improvement
The job description mentions a continuous improvement mindset, so come prepared with ideas on how you can contribute to process changes. Think about past experiences where you've implemented improvements in credit control or similar functions, and be ready to share those insights during the interview.
