At a Glance
- Tasks: Lead a dynamic customer service team and ensure top-notch service delivery.
- Company: Join a vibrant company focused on quality and continuous improvement.
- Benefits: Enjoy 25 days holiday, free products, and free parking.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by developing your team and enhancing customer satisfaction.
- Qualifications: Experience in customer service with strong leadership and problem-solving skills.
The predicted salary is between 36000 - 36000 £ per year.
Customer Service Supervisor - Hull - £36,000 - Fixed Term Contract 12 months
Great service starts with great people!
Are you an experienced customer service professional with a passion for delivering exceptional service and leading a team?
Do you thrive in a fast-paced environment where building strong customer relationships and driving continuous improvement are key?
If so, this could be the perfect opportunity for you!
We're looking for a proactive and customer-focused Customer Service Supervisor to lead a busy team, oversee day-to-day operations and ensure customers receive an outstanding level of service.
You'll play a key role in developing your team, monitoring performance, resolving queries and working closely with colleagues across the business to improve processes and customer satisfaction.
If you're a natural leader who takes ownership, enjoys solving problems and knows how to bring out the best in others, we'd love to hear from you!
Package & Benefits
- 25 days plus BH
- Free products
- Free parking
- The opportunity to lead and develop a customer service team
- A collaborative working environment focused on quality, service and continuous improvement
Job Title Responsibilities
- Oversee the day-to-day operations of the customer service team, ensuring a consistently high standard of service.
- Build and maintain strong relationships with customers, conducting regular calls and performance reviews to understand their needs and resolve any issues.
- Lead, coach and develop customer service team members, providing training, mentoring and support to drive performance.
- Monitor, report and maintain key business and customer service KPIs, identifying opportunities for improvement.
- Manage invoice queries, working closely with finance and commercial teams to ensure issues are resolved efficiently.
- Develop and maintain effective customer service policies and procedures, promoting consistency and best practice.
- Work collaboratively with internal departments to ensure customer requirements are met and service levels remain high.
- Ensure export and customs documentation is completed accurately and within required timescales.
- Champion a customer-first culture, taking ownership of challenges and driving continuous improvement across the department.
Required Skills & Experience
- Proven experience in customer service or a similar customer-facing role, ideally within a supervisory or team leadership position.
- Excellent communication and interpersonal skills, with the confidence to build effective relationships with both internal and external customers.
- A customer-focused approach, with strong problem-solving skills and the ability to resolve queries efficiently.
- Experience monitoring performance metrics, reporting KPIs and identifying opportunities to improve service delivery.
- Experience managing invoice queries or working with export and customs documentation would be beneficial.
- The ideal candidate will be a confident communicator, a supportive team player and a logical thinker who enjoys finding solutions.
You'll lead by example, build lasting customer relationships and take pride in delivering an excellent customer experience.
#J-18808-Ljbffr
Customer Service Supervisor in Hessle employer: Chase and Holland
Join a dynamic and rapidly expanding services group in Chesterfield, where your role as a Business Development Executive will not only offer a competitive salary and performance incentives but also a hybrid working model that promotes work-life balance. With a strong focus on employee growth and clear career progression, you'll be part of a culture that values innovation and the meaningful impact of your work in improving safety and compliance within the construction sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor in Hessle
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Chase and Holland.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Chase and Holland. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Supervisor in Hessle
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Chase and Holland.
How to prepare for a job interview at Chase and Holland
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Chase and Holland's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Chase and Holland offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
