Fulfilment Manager

Fulfilment Manager – Hull – Up to £40,000 A fantastic opportunity for an experienced and dedicated Fulfilment Manager to lead and oversee the fulfilment admin team in delivering accurate, efficient, and timely order processing for all customer orders. The role is responsible for ensuring that all admin processes are robust, scalable, and aligned with commercial expectations for service excellence, compliance, and profitability. This position sits at the heart of the customer experience and requires strong leadership capabilities, excellent attention to detail, and the ability to perform in a fast-paced, deadline-driven environment. We’re looking for a hands-on, commercially aware leader who thrives in a fast-paced and ever-changing environment. The ideal candidate will be highly organised, proactive, and passionate about delivering outstanding customer service. They will be responsible for setting the tone and culture of the fulfilment team, ensuring every order is processed with accuracy, urgency, and a customer-first mindset. This role requires someone who can lead by example, coach others to exceed expectations, and take ownership of the end-to-end service experience for our clients. Benefits Include: 25 days annual leave + bank holidays Pension scheme Free parking Opportunity to join a growing businessFulfilment Manager Responsibilities: Oversee and manage the daily operation of the sales fulfilment team, ensuring all orders and enquiries are processed quickly, accurately, and with excellent customer service Drive a \"customer-first\" culture across the team, ensuring every order is handled with care, urgency, and professionalism Supervise procurement of non-stock and supplier ordering for items from approved suppliers, ensuring quality standards, commercial pricing, and margin targets are achieved Liaise closely with the Warehouse Manager and logistics Manager to ensure all customer orders are fulfilled accurately, completely, and to the required quality standards Take a proactive approach to order fulfilment, ensuring the business is well organised and goods are ordered in time to support the delivery of customer orders Ensure profitability through careful oversight of margin levels, purchasing accuracy, and reduction of errors or write-offs Act as the escalation point for fulfilment issues, proactively solving problems and communicating clearly with both customers and internal teams Provide team leadership, coaching, and training to ensure staff development, upskilling, and consistent service delivery Lead daily fulfilment planning and performance reviews, overcoming workload pressures, resourcing issues, and process bottlenecks Ensure cross-cover is in place across the team to maintain business continuity during holidays, absences, or high-volume periods Support broader customer service or operational tasks as required by the businessRequired Skills & Experience: A customer-first mindset and pride in getting things right, every time Proven leadership in sales order administration or service roles High standards of accuracy and attention to detail Calm and methodical under pressure, with a structured approach Strong organisational skills, able to manage team workload and daily fulfilment targets Flexibility and commitment, especially during peak periods or operational pinch points A collaborative, can-do attitude that supports cross-functional working Act as a key problem-solver, supporting the team in navigating fulfilment issues, resolving escalations, and creating a solutions-focused mindsetIf you are interested in finding out about this exciting Fulfilment Manager opportunity, please click ‘apply now’. Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire