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- Tasks: Lead a team in managing customs queries and ensuring compliance with regulations.
- Company: Join a leading organisation in Worksop known for its dedication to customer experience.
- Benefits: Enjoy a competitive salary, excellent working environment, and opportunities for progression.
- Why this job: Be part of a passionate team making a real impact in customs processes.
- Qualifications: Experience in team management and customer service is essential; strong communication skills required.
- Other info: Opportunity to work with advanced software like Salesforce and SAP.
The predicted salary is between 22800 - 34200 £ per year.
Chase & Holland are proud to be working with a leading organisation based in Worksop who are currently seeking an enthusiastic and professional Shift Leader to join their passionate and dedicated team. This is a fantastic opportunity to join a well-established and successful business, contributing towards the overall customer experience by supporting across the customer process.
Benefits:
- Competitive salary
- Excellent working environment
- Progression opportunities
- Westfield health
- Overtime (as required by the business)
Customs Shift Leader Responsibilities:
- Respond to customs queries via specified platforms (email/portals/IT platforms, etc.) with awareness of duty and VAT calculations
- Maintaining and ensuring compliance with current legislation and customs procedures
- Managing staffing for each shift, promptly raising any potential issues and resolutions
- Review the daily workload and priorities, distribute tasks based on each agent's skill level and availability
- Communicating the expectations and deadlines for each task, providing necessary resources and information for completion
- Monitoring the progress of assigned tasks throughout the day, providing support and guidance as needed
- Check that tasks are completed to the required standard
- Providing constructive feedback to agents on their performance and quality
- Recording task completion and any relevant notes or observations
- Maintaining the issue tracking and provide root cause analysis
- Monitor Team performance by capturing data and providing consistent reports to the Management Team
- Communicating and documenting any business/process changes effectively
- Managing the end-to-end lifecycle of team members
Required Skills & Experience:
- Experience managing a team
- Proven customer service experience within a similar role with proven leadership experience
- Excellent communication skills, able to work effectively within a team and build customer relationships
- IT literate and adaptable to new software/systems such as Salesforce, SAP, Sage etc.
If you are interested in finding out about this exciting Customs Shift Leader opportunity, please click ‘apply now.’
Customs Shift Leader employer: Chase and Holland
Contact Detail:
Chase and Holland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customs Shift Leader
✨Tip Number 1
Familiarise yourself with customs regulations and procedures. Understanding the latest legislation will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be ready to discuss specific examples of how you've managed teams and resolved conflicts, as this is crucial for a Shift Leader position.
✨Tip Number 3
Prepare to showcase your communication skills. Think of scenarios where you've effectively communicated expectations or provided feedback, as these are key aspects of the job.
✨Tip Number 4
Research the company culture and values. Being able to align your personal values with those of the organisation can set you apart from other candidates during the interview process.
We think you need these skills to ace Customs Shift Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customs management and team leadership. Use specific examples that demonstrate your ability to handle customs queries and manage a team effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your proven customer service experience and how it aligns with the responsibilities of the Customs Shift Leader position.
Highlight Relevant Skills: In your application, emphasise your excellent communication skills and IT literacy. Mention any experience with software systems like Salesforce or SAP, as these are crucial for the role.
Showcase Leadership Experience: Provide examples of your leadership experience in previous roles. Discuss how you have managed teams, resolved issues, and contributed to improving processes, as these are key aspects of the Customs Shift Leader position.
How to prepare for a job interview at Chase and Holland
✨Showcase Your Leadership Skills
As a Customs Shift Leader, you'll need to demonstrate your ability to manage a team effectively. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved team performance.
✨Understand Customs Regulations
Familiarise yourself with current customs legislation and procedures. Be ready to discuss how you would handle customs queries and ensure compliance, as this is a key responsibility of the role.
✨Communicate Clearly
Excellent communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, especially when discussing how you would distribute tasks and provide feedback to your team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in the role and how you would address them, particularly regarding team management and customer service.
