Sector Human Resources & Professional Support
Job Type Contract
Hours Full Time
Date Listed 27/10/2026
Reference LH-26527
Customer Service Supervisor – Hull – £36,000 – Fixed Term Contract 12 months
Great service starts with great people!
Are you an experienced customer service professional with a passion for delivering exceptional service and leading a team? Do you thrive in a fast-paced environment where building strong customer relationships and driving continuous improvement are key? If so, this could be the perfect opportunity for you!
We're looking for a proactive and customer-focused Customer Service Supervisor to lead a busy team, oversee day-to-day operations and ensure customers receive an outstanding level of service. You'll play a key role in developing your team, monitoring performance, resolving queries and working closely with colleagues across the business to improve processes and customer satisfaction.
If you're a natural leader who takes ownership, enjoys solving problems and knows how to bring out the best in others, we'd love to hear from you!
Package & Benefits:
- 25 days plus BH
- Free products
- Free parking
- The opportunity to lead and develop a customer service team
- A collaborative working environment focused on quality, service and continuous improvement
Job Title Responsibilities:
- Oversee the day-to-day operations of the customer service team, ensuring a consistently high standard of service.
- Build and maintain strong relationships with customers, conducting regular calls and performance reviews to understand their needs and resolve any issues.
- Lead, coach and develop customer service team members, providing training, mentoring and support to drive performance.
- Monitor, report and maintain key business and customer service KPIs, identifying opportunities for improvement.
- Manage invoice queries, working closely with finance and commercial teams to ensure issues are resolved efficiently.
- Develop and maintain effective customer service policies and procedures, promoting consistency and best practice.
- Work collaboratively with internal departments to ensure customer requirements are met and service levels remain high.
- Ensure export and customs documentation is completed accurately and within required timescales.
- Champion a customer-first culture, taking ownership of challenges and driving continuous improvement across the department.
Required Skills & Experience:
- Proven experience in customer service or a similar customer-facing role, ideally within a supervisory or team leadership position.
- Excellent communication and interpersonal skills, with the confidence to build effective relationships with both internal and external customers.
- A customer-focused approach, with strong problem-solving skills and the ability to resolve queries efficiently.
- Experience monitoring performance metrics, reporting KPIs and identifying opportunities to improve service delivery.
- Experience managing invoice queries or working with export and customs documentation would be beneficial.
The ideal candidate
The ideal candidate will be a confident communicator, a supportive team player and a logical thinker who enjoys finding solutions. You'll lead by example, build lasting customer relationships and take pride in delivering an excellent customer experience.
Customer Service Supervisor employer: Chase and Holland
Join a dynamic and rapidly expanding services group in Chesterfield, where your role as a Business Development Executive will not only offer a competitive salary and performance incentives but also a hybrid working model that promotes work-life balance. With a strong focus on employee growth and clear career progression, you'll be part of a culture that values innovation and the meaningful impact of your work in improving safety and compliance within the construction sector.
