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For Companies At a Glance
- Tasks: Support customers by managing orders and resolving queries in a dynamic team environment.
- Company: Join a global manufacturing leader with a strong focus on customer experience.
- Benefits: Enjoy flexible hours, 25 days holiday, hybrid work, and a competitive salary.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Fluency in another language and export documentation experience are a plus.
The predicted salary is between 16800 - 33600 £ per year.
Chase & Holland are proud to be working with a global manufacturing and distribution business in the Sheffield area who are currently seeking an enthusiastic and professional Customer Service Specialist to join their passionate and dedicated team.
This is a fantastic opportunity to join a well-established and successful business, contributing towards the overall customer experience by supporting across the customer order process, including complex and export orders.
Benefits:
- Flexible working hours
- 25 days holiday plus BH
- Hybrid working
- Competitive salary
- Excellent working environment
Customer Service Specialist Responsibilities:
- Liaising between sales colleagues and customers to clarify orders, being a main point of contact and developing customer relationships
- Ensuring orders are processed in a timely fashion in order to meet cut-off deadlines
- Handling incoming customer enquiries/queries regarding products, order adjustments, complaints, timescales and more complex orders
- Organising all documentation and certifications as necessary for export orders
- Working cooperatively within the Customer Service team to support across the use of Salesforce, export orders, complaints, new product information and IT enhancements
- Supporting in the coordination of all customer-service activities including shipments, inventory levels, orders and sales activities
Required Skills & Experience:
- Fluent in at least one additional language would be advantageous
- Export documentation experience
- Proven customer service experience within a similar role
- Excellent communication skills, able to work effectively within a team and build customer relationships
- IT literate and adaptable to new software/systems such as Salesforce, SAP, Sage etc
If you are interested in finding out about this exciting Customer Service Specialist opportunity, please click ‘apply now’.
Customer Service Specialist employer: Chase and Holland
Contact Detail:
Chase and Holland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Specialist, you'll need to be clear and confident. Role-play common customer scenarios with a friend to get comfortable handling enquiries and complaints.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to their success.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Service Specialist role. Highlight your relevant experience, especially in customer service and any export documentation you've handled. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your enthusiasm for the role and the company. Tell us why you're the perfect fit and how your skills align with what we're looking for.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information clearly and effectively. We love seeing candidates who can articulate their thoughts well, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Chase and Holland
✨Know the Company Inside Out
Before your interview, do some homework on the company. Understand their products, services, and values. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a complaint or built a strong relationship with a customer. This will demonstrate your ability to handle the responsibilities of the role.
✨Familiarise Yourself with Relevant Software
Since the role involves using systems like Salesforce, it’s a good idea to brush up on your IT skills. If you have experience with similar software, be ready to discuss it. If not, consider watching a few tutorials to get a basic understanding.
✨Practice Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and answering common interview questions.
