At a Glance
- Tasks: Manage customer orders and provide top-notch support throughout the order process.
- Company: Join a global manufacturing leader with a supportive team culture.
- Benefits: Enjoy a competitive salary, hybrid working, and 25 days holiday plus bank holidays.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Make a real impact in customer service while working with international clients.
- Qualifications: Fluent in Italian and experienced in customer service or export environments.
The predicted salary is between 28000 - 30000 £ per year.
Chase & Holland are proud to be working with a global manufacturing and distribution business in the Sheffield area who are currently seeking a Customer Service Specialist to join their established and supportive team on a permanent basis. This is an excellent opportunity for an experienced customer service professional to join a successful international business, supporting customers across the order process while working closely with internal teams to ensure a high level of service is consistently delivered.
The successful candidate will ideally bring Italian language skills alongside previous customer service experience. Experience working within an export environment, particularly with customers across the Middle East, would also be highly desirable. The business is open to considering candidates with either strong Italian language skills or relevant export/customer service experience, with the ideal candidate bringing both.
Benefits:
- £28,000–£30,000 salary
- Permanent position
- 25 days holiday plus bank holidays
- Hybrid working
- Flexible working hours
- Excellent working environment
- Opportunity to join a successful global organisation
Customer Service Specialist Responsibilities:
- Managing customer orders received via email, telephone and electronic communication, ensuring orders are processed accurately and efficiently
- Entering and adjusting customer orders within the ERP system and ensuring all orders are processed within the required cut-off times
- Handling customer queries, resolving issues within agreed levels of authority and escalating more complex matters where appropriate
- Supporting customers throughout the order process, providing clear and professional communication and maintaining strong customer relationships
- Coordinating with internal departments including shipping, production, inventory and sales to ensure customer requirements are met
- Reviewing orders, shipments, plant schedules, inventory levels and other relevant information to support effective customer service delivery
- Preparing and reviewing correspondence and documentation relating to customer interactions
- Supporting export activity and working with customers and relevant internal teams across international markets
- Developing a strong understanding of customer requirements and ensuring these are communicated effectively across the business
- Building positive working relationships with internal departments and external customers to ensure the best possible service is delivered
- Providing support and cover within the team when required, including during periods of annual leave
- Following established processes and work instructions while identifying opportunities to improve customer service activities
- Carrying out any other duties as reasonably required by management
Required Skills & Experience:
- Previous experience within a customer service, sales administration, order management or similar role
- Italian language skills are highly desirable/essential for the Italian-speaking requirement
- Experience within an export or international customer service environment would be advantageous
- Knowledge or experience of working with customers across the Middle East would be particularly beneficial
- Strong communication and relationship-building skills, with the ability to deal confidently with internal and external stakeholders
- Excellent attention to detail and the ability to process customer orders accurately
- Confident using Microsoft Office and able to adapt quickly to new systems
- Previous experience working with an ERP system such as SAP, SAGE or Oracle would be advantageous
- A proactive and positive approach, with the ability to work effectively as part of a team
- Strong organisational skills and the ability to manage priorities in a fast-paced environment
If you are interested in finding out about this exciting Customer Service Specialist opportunity, please click ‘apply now’.
Customer Service Specialist in Sheffield employer: Chase and Holland Recruitment Ltd Careers
Join a dynamic and rapidly expanding North Lincolnshire business as a Financial Accountant, where your expertise will be valued and your career can flourish. With a commitment to employee development, a modern working environment featuring onsite gym facilities, and a range of excellent benefits including competitive salary, generous holiday allowance, and regular social events, this company fosters a supportive culture that prioritises both professional growth and personal well-being.
Contact Details:
Chase and Holland Recruitment Ltd Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chase and Holland Recruitment Ltd Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chase and Holland Recruitment Ltd Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chase and Holland Recruitment Ltd Careers:Your cover letter is your chance to shine! Tell us why you want to work at Chase and Holland Recruitment Ltd Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chase and Holland Recruitment Ltd Careers!
How to prepare for a job interview at Chase and Holland Recruitment Ltd Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
