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- Tasks: Lead a vibrant team, manage stock, and provide excellent customer service in a busy charity shop.
- Company: Join CHAS, a charity dedicated to supporting families facing the heart-breaking prognosis of losing a child.
- Benefits: Enjoy a competitive salary, flexible part-time hours, and the chance to make a real difference.
- Why this job: Be part of a meaningful mission while working in a dynamic retail environment with passionate people.
- Qualifications: Retail experience, strong communication skills, and a passion for charity and fashion are essential.
- Other info: This role requires a Disclosure Scotland Basic Disclosure check.
The predicted salary is between 24720 - 25500 £ per year.
Location: Kinross
Salary: £24,720 - £25,500 per annum, pro rata
Contract Type: Permanent, Part time, 15 hours per week (2 shifts, Monday to Saturday)
Closing Date: 19 May 2025
At CHAS, our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying and offer them our care and support to empower them to make the most of the short time they have together. Do you want a job with real purpose in charity? Do you have a passion for fashion, retail, and second-hand clothing?
We are looking for a vibrant Shop Assistant Manager to join our team in Kinross, to elevate shop visual and product standards, to maximise income through commercial awareness and adept short term planning, promoting and maintaining first class levels of service to the public and to raise awareness of CHAS. CHAS shops are a fast-paced, busy retail environment, you’ll need stamina to lead and support a strong team of dynamic volunteers and to manage a large volume of donations to help keep our shops beautifully stocked.
Key responsibilities:
- Provide CHAS customers with excellent service and the best in-store experience to help maximise sales, donations and the profitability of the shop
- Manage stock processes to ensure correct density levels, processing to agreed quality and rotation so that stock moves quickly
- Help to maintain a high standard of visual merchandising, display and housekeeping standards throughout the shop
- Ensure the smooth operational running of the shop
- Be a brand ambassador for CHAS promoting and bringing to life the communication of key activities and messages to the customer
Ideal candidate:
- Have a proven track record in retail, with previous customer service and visual merchandising experience
- Be enthusiastic and energetic, passionate about the values, vision and purpose of CHAS
- Enjoy working independently and collaborating as part of a team
- Have excellent communication and inter-personal skills to build effective relationships with staff, volunteers and the general public
- A creative thinker, who uses their initiative to find the best possible solution in every situation
This post is subject to a Disclosure Scotland Basic Disclosure check.
Shop Assistant Manager employer: CHAS
Contact Detail:
CHAS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Assistant Manager
✨Tip Number 1
Familiarise yourself with CHAS and its mission. Understanding the charity's values and how they impact the community will help you convey your passion for their cause during any discussions or interviews.
✨Tip Number 2
Showcase your retail experience by preparing specific examples of how you've successfully managed stock processes or improved customer service in previous roles. This will demonstrate your capability to handle the responsibilities of the Shop Assistant Manager position.
✨Tip Number 3
Network with current or former employees of CHAS if possible. They can provide insights into the shop culture and expectations, which can be invaluable when tailoring your approach to the role.
✨Tip Number 4
Prepare to discuss your ideas for visual merchandising and how you would enhance the shopping experience. Being able to articulate your creative vision will set you apart as a candidate who is proactive and innovative.
We think you need these skills to ace Shop Assistant Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Shop Assistant Manager position. Tailor your application to highlight how your experience aligns with these aspects.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant retail experience, customer service skills, and any visual merchandising expertise. Use bullet points for clarity and focus on achievements that demonstrate your impact in previous roles.
Write a Strong Cover Letter: In your cover letter, express your passion for the charity's mission and how your values align with those of CHAS. Highlight specific examples from your past experiences that showcase your ability to manage a team and enhance customer service.
Prepare for Questions: Anticipate questions related to your experience in retail and customer service, as well as your approach to managing stock and leading a team. Prepare thoughtful responses that reflect your understanding of the role and the organisation's goals.
How to prepare for a job interview at CHAS
✨Show Your Passion for the Cause
Make sure to express your enthusiasm for CHAS and its mission during the interview. Share why you are passionate about working in a charity environment and how you can contribute to their goals.
✨Demonstrate Retail Experience
Be prepared to discuss your previous retail experience, especially in customer service and visual merchandising. Provide specific examples of how you've successfully managed stock processes or improved sales in past roles.
✨Highlight Teamwork Skills
Since the role involves leading a team of volunteers, emphasise your ability to work collaboratively. Share experiences where you've successfully motivated a team or resolved conflicts to create a positive working environment.
✨Prepare Questions About the Role
Have a few thoughtful questions ready to ask the interviewer about the shop's operations or future plans. This shows your genuine interest in the position and helps you understand how you can best contribute.
