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- Tasks: Deliver exceptional customer service and create memorable experiences for our guests.
- Company: Join Compass Group UK&I, a leader in the hospitality industry.
- Benefits: Competitive pay, great perks, and opportunities for learning and development.
- Why this job: Be the face of our brand and make a real impact on customer satisfaction.
- Qualifications: Passion for service, excellent communication skills, and ability to work under pressure.
- Other info: Dynamic team environment with opportunities for career growth and personal development.
We're looking for a Hospitality Assistant who will be the face of our business, delivering exceptional customer service for Chartwells on a permanent casual basis, contracted to 0 hours per week. You'll join a team that takes real pride in what they do - pride in our food, pride in our brand but most of all pride in our people.
Here's an idea of what your shift patterns will be: Variable shifts.
As a Hospitality Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Your key responsibilities will include:
- Greeting and looking after our guests so they go home delighted
- Serving customers, ensuring they receive an easy and seamless personalised experience
- Being knowledgeable about the menu and making recommendations to our guests
- Representing Compass Group UK&I and maintaining a positive brand image
- Complying with Food Handling & Hygiene standards
- Complying with Health & Safety regulations
Our ideal Hospitality Assistant will:
- Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
- Take initiative and make decisions that are right for our customers
- Be an excellent team player with great communication skills
- Have a desire to succeed in your role
- Possess the ability to work under pressure
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Hospitality Assistant in London employer: Chartwells
Contact Detail:
Chartwells Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Assistant in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Chartwells and Compass Group. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their hospitality family.
✨Tip Number 2
Practice your customer service skills! Since you'll be the face of the business, think about how you can make every guest feel special. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to deliver that outstanding service they’re looking for.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the brand positively.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It’s the best way to ensure it gets noticed. Plus, you’ll find all the latest opportunities there, so keep an eye out for any roles that match your passion for hospitality!
We think you need these skills to ace Hospitality Assistant in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and customer service. Remember, we’re looking for someone who can bring a smile to our guests' faces!
Tailor Your Application: Make sure to tailor your application to the Hospitality Assistant role. Highlight any relevant experience you have in customer service or teamwork. We love seeing how your skills align with what we do at Chartwells, so make those connections clear!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if it helps to organise your thoughts – we’re all about making things easy!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture there. We can’t wait to hear from you!
How to prepare for a job interview at Chartwells
✨Know the Company
Before your interview, take some time to research Chartwells and Compass Group UK&I. Understand their values, mission, and what they stand for. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Hospitality Assistant, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your ability to stay calm under pressure and how you can contribute to creating a delightful experience for guests.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like dealing with a difficult customer or managing a busy shift. Think through these scenarios beforehand and practice your responses. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview. Even if the role is casual, showing that you care about your appearance reflects your professionalism and respect for the opportunity. A neat and tidy look can set a positive tone right from the start.
