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- Tasks: Be the face of our business, delivering exceptional customer service and creating memorable experiences.
- Company: Join Compass Group UK&I, a leader in hospitality with a commitment to diversity and employee growth.
- Benefits: Enjoy competitive pay, great perks, and opportunities for learning and development.
- Why this job: Work in a passionate team, celebrate individuality, and make a real impact on customer satisfaction.
- Qualifications: A passion for service, excellent communication skills, and the ability to thrive under pressure.
- Other info: Contracted for 38.6 weeks per year, with shifts across 5 out of 7 days.
The predicted salary is between 24000 - 36000 £ per year.
We\’re looking for a Hospitality Assistant who will be the face of our business, delivering exceptional customer service for Chartwells on a permanent casual basis, contracted to 0 hours per week. You\’ll join a team that takes real pride in what they do – pride in our food, pride in our brand but most of all pride in our people.
Here\’s an idea of what your shift patterns will be: Other
Please note: This role is contracted to 30.6 weeks per year.
As a Hospitality Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Key Responsibilities
- Greeting and looking after our guests so they go home delighted
- Serving customers, ensuring they receive an easy and seamless personalised experience
- Being knowledgeable about the menu and making recommendations to our guests
- Representing Compass Group UK&I and maintaining a positive brand image
- Complying with Food Handling & Hygiene standards
- Complying with Health & Safety regulations
Desired Qualifications and Traits
- Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride
- Take initiative and make decisions that are right for our customers
- Be an excellent team player with great communication skills
- Have a desire to succeed in your role
- Possess the ability to work under pressure
As part of Compass you\’ll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK\’s biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
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Hospitality Assistant employer: Chartwells
Contact Detail:
Chartwells Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Assistant
✨Tip Number 1
Familiarise yourself with the Chartwells brand and its values. Understanding their commitment to exceptional customer service and quality food will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare to showcase your customer service skills through examples from previous experiences. Think of specific situations where you went above and beyond for a customer, as this will demonstrate your passion for delivering outstanding service.
✨Tip Number 3
Practice your communication skills by engaging in conversations with friends or family about food and service. Being knowledgeable about menus and able to make recommendations will be crucial, so brush up on your food-related vocabulary and trends.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. Be ready to discuss how you work well under pressure and contribute positively to a team environment, as these qualities are essential for a Hospitality Assistant role.
We think you need these skills to ace Hospitality Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Hospitality Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to work in a fast-paced environment. Mention specific examples of how you've delivered outstanding service in previous roles.
Highlight Relevant Experience: In your CV, emphasise any previous experience in hospitality or customer service. Use bullet points to clearly outline your achievements and responsibilities in past roles, focusing on teamwork and communication skills.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Chartwells
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding service during the interview. Share examples of how you've gone above and beyond for customers in the past, as this role is all about creating a delightful experience for guests.
✨Know the Menu Inside Out
Familiarise yourself with the menu and any special offerings before the interview. Being knowledgeable will not only impress the interviewers but also demonstrate your commitment to providing personalised recommendations to guests.
✨Emphasise Teamwork and Communication Skills
As a Hospitality Assistant, you'll be part of a team. Highlight your ability to work well with others and communicate effectively. Share specific instances where teamwork led to a successful outcome in a fast-paced environment.
✨Demonstrate Your Ability to Handle Pressure
Prepare to discuss how you manage stress and maintain composure during busy periods. Interviewers will want to know that you can thrive in a fast-paced setting while still delivering excellent service.
