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- Tasks: Prepare delicious food and deliver exceptional customer service in a fast-paced environment.
- Company: Join Chartwells, part of Compass, a leader in the catering industry.
- Benefits: Enjoy competitive pay, a contributory pension, and exclusive discounts on travel and groceries.
- Why this job: Be part of a passionate team and grow your career with amazing learning opportunities.
- Qualifications: A positive attitude and teamwork skills; catering experience is a plus but not essential.
- Other info: Flexible hours, wellness classes, and a culture that celebrates diversity and individuality.
The predicted salary is between 24000 - 36000 £ per year.
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Monday to Friday - 11.30am to 7.30pm
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
Are you a team player with a passion for food and people? Do you thrive in a busy environment? If so, then we are looking for someone just like you to help us deliver exceptional customer experience for Chartwells on a part time basis, contracted to 40 hours per week.
As a Customer Services Assistant, you will contribute to a passionate and friendly team working in a fast-paced environment. You'll get given every opportunity to progress within a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. Could you bring your spark to Chartwells?
Here's what you need to know before applying:
Your key responsibilities will include:
- Preparing delicious, high-quality food that delights our clients and customers
- Creating attractive food and counter displays
- Representing Chartwells and maintaining a positive brand image
- Handling cash and operating the cash register
- Complying with Food Handling & Hygiene standards
- Complying with Health & Safety regulations
Our ideal Customer Services Assistant will:
- Have an enthusiastic can-do attitude
- Display passion for delivering excellent customer service
- Be an excellent team player
- Arrive equipped with a desire to succeed in your role
- Thrive working under pressure
- Demonstrate outstanding timekeeping and reliability
- Have a safety-first mind set
- Have experience within a similar catering-related role, but this isn’t essential.
About Us: As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Customer Services Assistant employer: Chartwells
Contact Detail:
Chartwells Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Chartwells and Compass. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your enthusiasm for customer service and teamwork, as these are key traits they're looking for in a Customer Services Assistant.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance can set a positive tone right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for food and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about delivering an exceptional experience for our customers.
Tailor Your CV: Make sure your CV is tailored to the role of Customer Services Assistant. Highlight any relevant experience, especially in catering or customer service, and don’t forget to mention your teamwork skills and ability to thrive under pressure!
Be Yourself: We value individuality at StudySmarter, so don’t be afraid to let your personality come through in your application. Share what makes you unique and how you can contribute to our friendly team culture.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Chartwells
✨Know the Company
Before your interview, take some time to research Chartwells and its values. Understand their commitment to customer service and how they celebrate individuality. This will help you align your answers with what they’re looking for.
✨Show Your Passion
As a Customer Services Assistant, enthusiasm is key! Be ready to share examples of how you've delivered excellent customer service in the past. Highlight your passion for food and people, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that assess how you handle pressure and work in a team. Think of specific situations where you’ve thrived in a busy environment or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Dress the Part
Even though it’s a casual role, dressing smartly can make a great first impression. Aim for a neat and professional appearance that reflects your seriousness about the position. It shows respect for the interview process and the company.
