At a Glance
- Tasks: Lead catering, hospitality, and cleaning services while ensuring operational excellence and client satisfaction.
- Company: Join a market-leading organisation that values innovation and people development.
- Benefits: Enjoy free meals, travel discounts, wellness classes, and a comprehensive benefits package.
- Other info: Be part of a diverse team that celebrates unique talents and fosters growth.
- Why this job: Make a real impact in a dynamic environment with excellent career progression opportunities.
- Qualifications: Proven experience as a General Manager in multi-outlet operations with strong leadership skills.
The predicted salary is between 31320 - 40000 £ per year.
Benefits
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Free meals
- Contributory pension scheme
- Growth opportunities through our Career Pathways and My Learning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking. com and many more
- Discounts on supermarket shopping (Tesco, Sainsbury's, Morrisons, etc.)
- Up to 44% off cinema tickets
- Cash rewards for every spend to use on a wide range of brands
- Free wellness, mindfulness and exercise classes
- Ability to share all discounts and offers with your friends and families
About The Role
As General Manager, you'll have full accountability for the successful delivery of catering, hospitality and cleaning services across multiple outlets.
You'll be the senior onsite representative, building strong client relationships while ensuring operational excellence, financial performance and outstanding customer experiences.
Leading from the front, you'll inspire your management team, drive innovation, ensure contractual compliance and create a culture focused on quality, safety, continuous improvement and exceptional service.
- What You'll Be Doing
- Provide strategic and operational leadership across all catering, hospitality and cleaning services.
- Act as the senior onsite contact, developing strong partnerships with clients and key stakeholders.
- Deliver all contractual KPIs and service level agreements consistently.
- Drive commercial performance by increasing revenue, managing costs and maximising profitability.
- Prepare and present monthly, quarterly and annual business reviews.
- Oversee retail, hospitality and event operations to deliver an exceptional customer experience.
- Develop and implement marketing and promotional plans to increase customer engagement and sales.
- Manage budgets, labour costs, food costs and gross profit to achieve financial targets.
- Ensure full compliance with food safety, health & safety and allergen management standards.
- Recruit, coach and develop managers and frontline colleagues, creating clear succession plans.
- Identify opportunities for contract growth, innovation and continuous improvement.
About You
You'll be an experienced General Manager with a proven track record of leading large-scale catering and integrated facilities operations.
- You’ll Also Have
- Designated Premises Supervisor (License Holder Requirement)
- Extensive experience managing complex multi‑outlet, seven‑day‑a‑week operations.
- Experience managing catering, hospitality and cleaning services.
- Strong commercial awareness with experience managing budgets, labour and food costs.
- Excellent stakeholder management and client relationship skills.
- A proven ability to lead, motivate and develop large teams.
- Experience driving sales growth while maintaining exceptional service standards.
- A passion for delivering high‑quality food and customer experiences.
- Excellent communication, organisational and problem‑solving skills.
- Strong IT skills and experience using operational management systems.
- Experience within contract catering, higher education, education, hospitality or facilities management.
What We Offer
- We believe in rewarding our people with a comprehensive benefits package including:
- Competitive salary
- Contributory pension scheme
- Career Pathways and My Learning development programmes
- Digital GP and healthcare support for you and your immediate family
- Exclusive travel discounts with TUI, Expedia, Booking. com and many more
- Discounts on supermarket shopping
- Cash rewards programme
- Free wellness, mindfulness and fitness classes
- Employee Assistance Programme
- Recognition and reward schemes
- Excellent opportunities for career progression within a market‑leading organisation
Why Join Us?
Based in
Plymouth , this is an exciting opportunity to lead a significant education contract, working with an experienced team to deliver exceptional catering, hospitality and cleaning services.
You'll join a business that values innovation, customer service and people development, giving you the opportunity to make a real impact while progressing your career.
If you're an ambitious General Manager looking for your next leadership challenge, we'd love to hear from you.
About Us
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues.
Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers.
We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members.
We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
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General Manager in Plymouth employer: Chartwells Universities
At Compass Group UK&I, we pride ourselves on being an exceptional employer that champions individuality and fosters a supportive work culture. As a General Service Assistant, you'll enjoy competitive pay, great perks, and unparalleled opportunities for personal and professional growth within one of the UK's largest businesses. Join our dynamic team where your contributions are recognised, and diversity is celebrated, ensuring you feel valued and empowered to thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Plymouth
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chartwells Universities. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chartwells Universities
Don't be shy about reaching out to Chartwells Universities directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in Plymouth
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chartwells Universities and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chartwells Universities
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
