At a Glance
- Tasks: Lead a vibrant team delivering top-notch customer service in a fast-paced hospitality environment.
- Company: Join Chartwells at Northumbria University, where pride in service and people shines.
- Benefits: Enjoy free meals, gym membership, travel discounts, and wellness classes.
- Other info: Great career growth opportunities with a company that values individuality and teamwork.
- Why this job: Be the face of our brand and make a real impact on student experiences.
- Qualifications: Customer service skills and a clean UK driving licence required.
The predicted salary is between 24732 - 30228 £ per year.
We're looking for a Hospitality Supervisor who will be the face of our business, delivering exceptional customer service.
You will be the face of Chartwells, Northumbria University offering excellent service to our students, university staff and customers.
You'll join a team that takes a real pride in what they do - pride in our food, pride in our brand but most of all pride in our people.
This role is contracted to 40 hours per week, working 5 days over 7.
Due to the nature of the role, there is no set shift pattern, therefore, hours and schedule pattern will vary dependent on the business.
As a Hospitality Supervisor, you will contribute to a passionate and friendly team working in a fast-paced environment.
In return, you will have the chance to progress with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
- Your Key Responsibilities Will Include
- Serve all food and beverage to the highest standard in line with SOPS.
- Ensure all food and beverage is delivered on time as per client requests.
- To ensure service counters are fully equipped and clean.
- To clear all areas of equipment and hospitality items at the end of the day.
- Ensure correct labelling of products, food hygiene and allergen processes are adhered to.
- Work closely with the Kitchen team to ensure the smooth running of each event.
- To drive the work van between City Campus and Coach Lane.
- Handle customer feedback and resolve any minor complaints with professionalism and care, escalating to the Hospitality Supervisor and Manager if needed.
- To report health and safety issues to your line manager, including all accidents and near misses.
- Our Ideal Hospitality Supervisor Will
- Customer service focused.
- Can work as a team but also willing to act on their own initiative.
- Ability to work under pressed whilst maintaining a positive attitude.
- Attention to detail.
- Always represent the Company in a positive manner.
- All company / client policies and procedures to be adhered to at all times.
- To complete all company training within set timeframes.
- Be prepared to assist colleagues in a willing and positive manner, including assisting with other duties in other units as required.
Essential Criteria
- Clean Full UK driving licence.
- Must be over 18 years old due to company insurance.
Desirable Criteria
- Previous experience in a catering/ hospitality environment.
Benefits
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Free meals whilst on shift
- Free on-site gym membership
- Exclusive travel discounts with TUI, Expedia, Booking. com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Regular emails filled with the best discounts and savings available
- Receive cash rewards every time you spend and use them on a wide range of brands
- Un-wind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
- Contributory pension scheme
- Grow your career with our Career Pathways and My Learning programmes
About Us
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues.
Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers.
We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members.
We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
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Hospitality Supervisor in Newcastle upon Tyne employer: Chartwells Universities
At Compass Group UK&I, we pride ourselves on being an exceptional employer that champions individuality and fosters a supportive work culture. As a General Service Assistant, you'll enjoy competitive pay, great perks, and unparalleled opportunities for personal and professional growth within one of the UK's largest businesses. Join our dynamic team where your contributions are recognised, and diversity is celebrated, ensuring you feel valued and empowered to thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Supervisor in Newcastle upon Tyne
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chartwells Universities. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chartwells Universities
Don't be shy about reaching out to Chartwells Universities directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hospitality Supervisor in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chartwells Universities and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chartwells Universities
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
