At a Glance
- Tasks: Be the go-to person for our Work Ready customers, ensuring a smooth experience from start to finish.
- Company: Join Rapport Guest Services, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Other info: Embrace a dynamic role with excellent career growth and a focus on inclusion.
- Why this job: Make a real impact by creating a connected community and supporting others.
- Qualifications: Strong communication skills and a knack for organisation are key.
The predicted salary is between 30000 - 35000 £ per year.
Join us as our Work Ready Community Manager and become the friendly, organised force that keeps our Work Ready customers supported, informed and feeling at home. You’ll be the main point of contact across multiple sites, coordinating teams, partners and stakeholders to deliver a smooth, seamless experience from onboarding to move‑out. From tracking site activity and completing key checklists, to supporting recharges, Health & Safety actions and cross‑functional collaboration, you’ll help create a connected, well‑run workplace community across our client’s property portfolio. If you love people, organisation and making things run effortlessly behind the scenes, this role is made for you.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota basis)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Serve as the primary point of contact for Work Ready customers.
- Maintain accurate oversight and tracking of all Work Ready sites.
- Coordinate internal teams and external partners to ensure effective service delivery.
- Participate in customer onboarding kick‑off meetings with relevant project stakeholders.
- Support the Onboarding Manager with customer move-in and move-out process to ensure a smooth onboarding and off‑boarding experience.
- Complete pre‑occupation and dilapidation checklists on time and follow up on outstanding actions.
- Create and monitor customer recharges for additional services.
- Monitor Health & Safety compliance and ensure customers complete all required actions.
- Collaborate with cross‑functional teams, including Property Management, Campus and Asset Management, and Leasing Management.
- Undertake additional duties as required.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Be customer‑obsessed and people‑focused, building warm, trusted relationships with customers and clients.
- Be highly organised and detail‑driven, confidently managing multiple sites, actions and deadlines.
- Be a strong communicator and collaborator, working seamlessly with internal teams and external partners.
- Be a proactive problem‑solver, staying calm, solutions‑focused and ahead of potential issues.
- Have previous experience in a similar role, ideally with people‑management responsibilities.
- Be professional, reliable and accountable, taking ownership of service delivery and customer experience.
About us
Rapport Guest Services is a multi‑award‑winning company, delivering front- and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine a people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Work Ready Community Manager employer: Chartwells Independent
At Rapport Guest Services, we pride ourselves on being an exceptional employer that values people and fosters a supportive work culture. As a Work Ready Community Manager, you'll enjoy a range of benefits including exclusive discounts, wellness programmes, and extensive learning opportunities to help you thrive both personally and professionally. Our commitment to inclusion and community engagement, along with our recognition of outstanding contributions through WOW Awards, makes this an ideal place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Work Ready Community Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chartwells Independent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chartwells Independent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Work Ready Community Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chartwells Independent:Your cover letter is your chance to shine! Tell us why you want to work at Chartwells Independent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chartwells Independent!
How to prepare for a job interview at Chartwells Independent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
