At a Glance
- Tasks: Create memorable experiences by welcoming guests and providing exceptional service.
- Company: Join Rapport Guest Services, a multi-award-winning company in a vibrant environment.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Other info: Flexible working hours with opportunities for career growth and community support.
- Why this job: Be part of an iconic London destination and make a real impact on guest experiences.
- Qualifications: Customer service experience and a warm, outgoing personality are essential.
The predicted salary is between 29233 - 29233 £ per year.
We are excited to be recruiting for a Welcome Host to join our team at one of London’s most iconic destinations. Standing at an impressive 278m, this incredible building offers guests breathtaking panoramic views of the capital from the 58th floor. This is an exciting opportunity for an enthusiastic and guest-focused individual who thrives in a fast-paced environment and is passionate about creating memorable experiences.
As a Welcome Host, you will deliver exceptional service from the moment guests arrive, creating warm welcomes, meaningful connections and lasting first impressions.
Type of Contract: Full-time, Permanent
Hours: 35 per week
Working Days: 5 days out of 7 (7 days a week operation) Will include weekends and Bank Holidays 9-6pm - with the occasional evenings and early mornings for Event Support
Shifts: 9am to 6pm
Salary: £29,233 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Create exceptional first impressions by delivering a warm, engaging and professional welcome to every guest.
- Be a visible and proactive presence, supporting guests throughout their visit and helping to create memorable experiences.
- Respond confidently to guest enquiries and resolve issues wherever possible, escalating when needed to ensure the best outcome.
- Support all guests to enjoy their visit, including families, elderly visitors and those requiring additional assistance, ensuring everyone feels welcomed, informed and valued.
- Keep guests updated on timings, queues and key information, creating a smooth and enjoyable visitors journey.
- Ensure all guests are welcomed and admitted in line with ticketing and access procedures.
- Take pride in maintaining a clean, organised and welcoming environment that reflects an exceptional guest experience.
- Champion a safe environment by following health and safety procedures and supporting emergency protocols when required.
- Anticipate guest needs, take ownership and look for opportunities to enhance the overall experience.
- Contribute to a positive and collaborative team culture through open communication, professionalism and support for colleagues.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
- Possess a warm, outgoing personality with the ability to build strong rapport with key stakeholders.
- Demonstrate excellent verbal and written communication skills in English.
- Be creative, proactive, organised, highly detail‑focused, process‑driven, and resourceful, with a positive, can‑do attitude.
- Be confident working independently as well as collaboratively within a larger team.
- Present yourself impeccably and display exceptional interpersonal skills.
- Bring genuine passion for delivering outstanding guest service in every interaction.
- Ideally have a minimum of one year of customer service experience in a similar role, such as front‑of‑house reception within a luxury hotel, premium airline, attraction or corporate environment.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Welcome Host employer: Chartwells Independent
Rapport Guest Services is an exceptional employer, offering a vibrant work culture at one of London’s most iconic destinations. With a strong focus on employee wellbeing and development, team members enjoy exclusive benefits such as travel discounts, wellness programmes, and opportunities for career advancement. Join us to be part of a supportive team that values inclusivity and celebrates excellence, all while creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Welcome Host
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chartwells Independent. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chartwells Independent
Don't be shy about reaching out to Chartwells Independent directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Welcome Host
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chartwells Independent and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chartwells Independent
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
