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- Tasks: Lead and develop retail operations across multiple sites, ensuring high-quality customer experiences.
- Company: Join a dynamic team at West Hertfordshire Teaching Hospitals with a focus on innovation.
- Benefits: Full-time role with competitive salary and opportunities for professional growth.
- Why this job: Make a real impact in retail while driving sales and operational efficiency.
- Qualifications: Experience in multi-site retail management and strong leadership skills required.
- Other info: Be part of sustainability initiatives and contribute to exciting new projects.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Retail Manager to lead and develop our retail operations across five sites, including restaurants, coffee shops, vending, smart markets, and hospitality/events. You’ll be responsible for operational performance, commercial delivery, and brand standards, ensuring a high-quality, customer-focused experience while driving sales, gross profit, and efficiency. Working on a 5/7 rota, you will also act as the senior operational lead on weekends, supporting seamless collaboration and resilience across the wider operational team.
Key Responsibilities
- Lead multi-site retail operations, ensuring compliance with brand, health & safety, allergen, and food hygiene standards.
- Deliver high-quality, customer-focused services while driving sales, gross profit, and operational efficiency.
- Manage budgets, labour, stock, and resources to ensure value for money and operational continuity.
- Lead, develop, and motivate retail teams, ensuring effective training, HR compliance, and high performance.
- Implement service improvements, monitor KPIs, and participate in audits to drive continuous improvement.
- Act as the main point of contact for stakeholders and support performance reporting and governance.
- Contribute to new projects, innovation, and sustainability initiatives, including Net Zero commitments.
About You
- Experience managing multi-site retail operations, branded outlets, or franchises.
- Track record of driving sales, gross profit, and operational improvements.
- NVQ Level 3 (or equivalent) and experience in a similar management role.
- Strong commercial awareness, contract knowledge, and KPI management experience.
- Excellent leadership, communication, and stakeholder management skills.
- Food Safety Level 4 and enhanced DBS clearance (or ability to obtain).
- Results-oriented, adaptable, and committed to delivering high standards in a complex environment.
Retail Operations Manager in Watford employer: Chartwells Independent
Contact Detail:
Chartwells Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Operations Manager in Watford
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who have experience in multi-site operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its brand standards. We want you to showcase your knowledge of their operations and how you can drive sales and efficiency. Practice common interview questions and have your own ready to ask!
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've motivated teams and improved operational performance. We love hearing about your successes and how you can bring that energy to our retail operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission.
We think you need these skills to ace Retail Operations Manager in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Retail Operations Manager role. Highlight your experience in managing multi-site operations and any relevant achievements that showcase your ability to drive sales and improve operational efficiency.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that align with the key responsibilities, like leading teams or managing budgets, and show us your passion for delivering high-quality customer service.
Showcase Your Leadership Skills: We want to see your leadership style! In your application, include examples of how you've motivated and developed teams in the past. This will help us understand how you can lead our retail operations effectively across multiple sites.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Chartwells Independent
✨Know Your Operations
Familiarise yourself with the specific retail operations of the company. Understand their brand standards, health and safety protocols, and customer service expectations. This will help you demonstrate your knowledge and show that you're ready to lead multi-site operations effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Highlight your experience in motivating staff, managing budgets, and driving sales. Be ready to discuss how you can develop and inspire a team to achieve high performance across multiple locations.
✨Be Data-Driven
Brush up on your understanding of KPIs and how to use them to drive operational improvements. Be prepared to discuss how you've used data to make informed decisions in the past, and how you plan to monitor and improve performance in this role.
✨Embrace Sustainability Initiatives
Given the focus on sustainability and Net Zero commitments, think about how you can contribute to these initiatives. Prepare to discuss any relevant experience you have in implementing sustainable practices in retail operations, as this will resonate well with the interviewers.
