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- Tasks: Manage helpdesk calls and ensure smooth service delivery in a healthcare setting.
- Company: Join Compass Group UK&I, a leader in healthcare services with a focus on people.
- Benefits: Part-time hours, career progression, and a supportive work environment.
- Other info: Be part of a diverse team that values individuality and promotes growth.
- Why this job: Make a real difference in healthcare while developing your skills and career.
- Qualifications: Excellent customer service skills and ability to adapt to changing priorities.
The predicted salary is between 12 - 15 £ per hour.
We’re currently recruiting a dedicated Night Helpdesk Operator to help ensure the smooth running of the Helpdesk at night in Healthcare on a part‑time basis, contracted to 24 hours per week. As a Night Helpdesk Operator, you will use your skills to maintain a high standard of facility management with the wider facilities team. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate.
Shift Pattern
- Mon:
- Tues:
- Weds:
- Thurs:
- Fri:
- Sat: Nights
- Sun: Nights
Key Responsibilities
- Taking helpdesk telephone calls for a busy helpdesk service in a Healthcare setting
- Responsible for logging all cleaning, portering, waste, estates and medical equipment calls
- Assisting the team with smooth running of service delivery and ensuring all tasks are allocated and completed in a timely manner
- Representing Compass Group UK&I and maintaining a positive brand image
- Complying with Health & Safety regulations
Ideal Candidate
- Have excellent customer service skills
- Be adaptable and easily embrace changing priorities
- Be a brilliant communicator and easily build relationships
- Strive for excellence in an eager and motivated manner
- Take initiative and make decisions that are right for our customers
- Possess the ability to work under pressure
- Demonstrate exceptional timekeeping and reliability
- Ensure all tasks are logged accurately and completed in a timely manner
Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
Operator in Watford employer: Chartwells Independent
Contact Detail:
Chartwells Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operator in Watford
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those working at Compass Group UK&I. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and adaptability. We all know that being a Night Helpdesk Operator means thinking on your feet, so show them you can handle it!
✨Tip Number 3
Show off your communication skills! During interviews or networking, be clear and confident. Remember, they want someone who can build relationships and represent their brand positively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Operator in Watford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Night Helpdesk Operator role. Highlight your customer service skills and any relevant experience in healthcare or helpdesk environments. We want to see how you fit into our team!
Showcase Your Communication Skills: As a Night Helpdesk Operator, communication is key! Use your application to demonstrate how you’ve effectively communicated in past roles. Share examples that show you can build relationships and handle pressure with ease.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences shine through. Remember, we’re looking for someone who can log tasks accurately and efficiently!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Compass Group UK&I!
How to prepare for a job interview at Chartwells Independent
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Night Helpdesk Operator. Familiarise yourself with the tasks you'll be handling, like logging calls and ensuring smooth service delivery. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role requires excellent customer service skills, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handle pressure and adapt to changing priorities, as these are crucial in a busy healthcare setting.
✨Communicate Clearly and Positively
As a Night Helpdesk Operator, communication is key. Practice articulating your thoughts clearly and positively. During the interview, focus on building rapport with the interviewer, as this reflects your ability to build relationships with colleagues and clients alike.
✨Demonstrate Reliability and Initiative
Highlight your timekeeping and reliability during the interview. Share instances where you've taken the initiative to solve problems or improve processes. This will show that you’re proactive and can be trusted to manage tasks effectively, even under pressure.