At a Glance
- Tasks: Lead a vibrant team in delivering exceptional hospitality at the National Theatre's bars and cafes.
- Company: Join the National Theatre, a cultural icon with a passion for world-class service.
- Benefits: Enjoy generous holidays, discounts, and complimentary show tickets while developing your career.
- Other info: Flexible hours, training opportunities, and a supportive career pathway await you!
- Why this job: Be part of a dynamic environment where your leadership can shine and impact customer experiences.
- Qualifications: Experience in hospitality, excellent communication skills, and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Location: National Theatre
Reporting to: Supervisors, Duty Managers.
World Class Hospitality
National Theatre Food & Drink is a unique partnership between the National Theatre, Levy UK&I and KERB. Together we are creating a dynamic food and drink destination embedded within the heart of the NT’s operations, ensuring all public-facing venues, as well as internal hospitality and commercial events, support the NT’s overall vision, values, and culture.
Responsibility
- Overseeing your section and staff in your department.
- Ensuring all equipment, fixtures and fittings are in efficient working order and well presented, and to report to department management when this is not the case.
- Ensuring stock rotation is taking place and your team are confident in this process, while also completing the monthly stock takes.
- Support the team in your section with customer / equipment / process issues etc.
- Follow the See, Care, Share guidelines.
- Always staying vigilant to security matters.
- Lead by example in appearance, approach, and professionalism and train where needed.
- Ensure your section is aware of any promotions, events, bespoke requests within the NT.
- Pre-empt customers’ needs and provide a tailored level of customer service, always aiming to exceed expectations.
- Supporting your section to ensure all HSE, compliance, statutory regulations and legal requirements are met.
- Undertake any training and professional development as determined by your managers.
- Ensure wastage is recorded correctly.
- Ensure any accidents, incidents and near misses are recorded and reported to the departmental management team.
- To ensure the opening and closing procedures of your section are adhered to.
- Carry out daily briefings to your section.
- Adhere to all Compass / Levy policies and procedures.
- Any other duties that are reasonably required of you.
Personality
- Experience of working in a similar role and ready to hit the ground running.
- Excellent communication skills.
- Ability to work under pressure while maintaining a professional and personable approach.
- Excellent customer service skills.
- Having and creating clear processes to ensure deadlines are met and control processes are always in place.
- Awareness of COSHH.
- Knowledge of EPOS and procurement systems (Desirable).
- Flexible – you will be required to work evenings, weekends, and bank holidays.
- Excellent, confident communication skills are essential.
- You must be an approachable and welcoming person and take initiatives to ensure your customers are having the best possible experience.
- The ability to work under pressure whilst maintaining a professional approach and always providing an efficient and effective service.
- You will be a highly enthusiastic and motivated team player who can demonstrate a genuine passion in creating and providing first class customer service alongside your colleagues.
- You should have a positive and flexible approach to work and be able to adapt very quickly to new information and procedures.
- A smart, well-groomed appearance is essential (basic items of uniform will be provided).
Benefits
- Careers Pathway – a supported progression of your role through a specially designed pathway, offering training, access to enhanced resources and work experience.
- Perks at Work – access to savings and discounts for everyday shopping and experiences.
- COA – Community Online Academy is a free wellbeing resource where you can join interactive recorded classes (kids and adults) with top instructors and trainers.
- Generous holiday allowance with the option to purchase additional leave.
- Private Pension scheme.
- 24/7 Employee Assistance Programme.
- Medicash Healthcare and Life Assurance.
- Long Service Rewards.
- 15% discount on all outlets with the National Theatre, with a 25% discount in the Bookshop.
- Kerb Card - 20% discount on drinks and 50% discount on food at Seven Dials Market.
- Complimentary tickets to shows at the National Theatre (subject to availability).
- O2 – last minute ticket offers where you can purchase tickets for O2 shows in the Levy box (subject to availability).
- Onsite parking – parking is available at a discounted rate of £4 per day.
- Refer A Friend Bonus.
- Free meal at work.
Team Leader | Theatre, Bars & Cafes employer: Chartwells Independent
The National Theatre offers an exceptional work environment for Team Leaders in its Theatre, Bars & Cafes, fostering a vibrant culture of world-class hospitality. Employees benefit from a clear career pathway, generous holiday allowances, and unique perks such as discounts on food and drinks, complimentary show tickets, and access to wellness resources. With a focus on professional development and a supportive team atmosphere, this role provides a meaningful opportunity to contribute to the arts while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader | Theatre, Bars & Cafes
✨Tip Number 1
Get to know the National Theatre and its vibe! Before your interview, spend some time exploring their website and social media. This will help you understand their culture and values, so you can show how you fit right in.
✨Tip Number 2
Practice your communication skills! As a Team Leader, you'll need to be confident and personable. Try role-playing common scenarios with a friend or family member to get comfortable with handling customer service situations.
✨Tip Number 3
Show off your leadership style! Think about examples from your past experiences where you've led a team or handled pressure. Be ready to share these stories during your interview to demonstrate your ability to lead by example.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the National Theatre's amazing team.
We think you need these skills to ace Team Leader | Theatre, Bars & Cafes
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about working in a vibrant environment like the National Theatre.
Tailor Your Experience:Make sure to highlight any relevant experience you have in hospitality or team leadership. We love seeing how your past roles have prepared you for this position, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. No need for fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Chartwells Independent
✨Know Your Venue
Before the interview, take some time to research the National Theatre and its food and drink offerings. Familiarise yourself with their values and culture, as well as any current promotions or events. This will show your genuine interest in the role and help you connect your experience to their mission.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to manage a team effectively. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved processes. Highlight your communication skills and how you motivate others to provide excellent customer service.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle specific situations, such as dealing with difficult customers or managing stock rotation. Think of relevant scenarios from your previous roles and be ready to discuss how you approached these challenges while maintaining professionalism and a positive attitude.
✨Dress to Impress
First impressions matter! Make sure you arrive looking smart and well-groomed, reflecting the professional standards expected at the National Theatre. A polished appearance will not only boost your confidence but also demonstrate your commitment to the role and the organisation's values.
