At a Glance
- Tasks: Lead energetic teams during match days and events at Swansea.com Stadium.
- Company: Join the vibrant team at Swansea City AFC, a key player in Welsh events.
- Benefits: Flexible shifts, competitive pay, and industry-recognised training.
- Other info: Work at iconic venues with opportunities across Cardiff and beyond.
- Why this job: Be part of unforgettable experiences in a fast-paced hospitality environment.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 35000 - 40000 £ per year.
Swansea.com Stadium | 2026-2027 Season
Love, live, events? Thrive in fast-paced hospitality? Join the leadership team behind some of Wales’s biggest match days, concerts, and events at Swansea.com Stadium. We’re recruiting Hospitality Supervisors to lead high-energy teams across VIP hospitality, bars, restaurants, and premium event spaces throughout the upcoming season. Fixture release date is June 25th. This is a flexible, event-based role — you choose the shifts that work for you! Want more variety? Opportunities are also available at venues across Cardiff City Stadium and beyond.
The Role
- You’ll be a key on-the-ground leader, making sure every guest experience runs smoothly from gates open to final whistle!
- Leading teams during match days, concerts, and private events
- Managing busy bars, restaurants, and hospitality areas
- Delivering confident pre-shift briefings and motivating your team to be the best!
- Delegating tasks to keep service running seamlessly
- Supporting, coaching, and developing team members
- Handling guest feedback and resolving issues professionally
- Maintaining clear communication across teams and departments
- Completing electronic paperwork and checks efficiently
What We’re Looking For
- Proven experience in a supervisory or management role within hospitality, events, hotels, or restaurants
- Calm, confident leadership in high-pressure environments
- Strong organisational and problem-solving skills
- Excellent communication and people management abilities
- A positive, professional attitude with a hands-on approach
- A genuine passion for hospitality and guest experience
What You’ll Get
- Flexible work that fits around your lifestyle – you choose when you can work our match days and events!
- Competitive weekly pay – £17.14 p/h
- Industry-recognised training in: Health & Safety, Food Hygiene, Manual Handling, Allergen Awareness and more!
- Access to wellbeing and support services, including our Employee Assistance Programme
- A fun, fast-paced working environment
- Experience at one of Wales’ most iconic live event venues
Ready to Get Involved? Apply online with your CV and a short cover letter. A member of our recruitment team will be in touch via telephone for an interview and to discuss our next steps! Successful applicants could be working at our venues very soon. Let’s deliver unforgettable experiences — together. Apply now!
Hospitality Supervisors Needed at Swansea City AFC! employer: Chartwells Independent
Join Swansea City AFC and be part of a vibrant team that thrives on delivering exceptional hospitality experiences at one of Wales' most iconic venues. With flexible shifts tailored to your lifestyle, competitive pay, and industry-recognised training, you'll have the opportunity to grow in a fast-paced environment while leading passionate teams during thrilling match days and events. Embrace a culture that values teamwork, communication, and personal development, making every day at Swansea.com Stadium a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Supervisors Needed at Swansea City AFC!
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Chartwells Independent and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Hospitality Supervisors Needed at Swansea City AFC!
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Chartwells Independent that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Chartwells Independent.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Chartwells Independent get a sense of who you are beyond your experience!
How to prepare for a job interview at Chartwells Independent
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Chartwells Independent and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
