At a Glance
- Tasks: Welcome guests and manage front-of-house operations with a smile.
- Company: Join an award-winning team known for exceptional service.
- Benefits: Enjoy travel discounts, wellness programs, and career development opportunities.
- Other info: Flexible hours and a supportive culture that values growth and inclusion.
- Why this job: Be part of a dynamic environment where your contributions truly matter.
- Qualifications: Customer service experience and a positive, proactive attitude are essential.
The predicted salary is between 35226 - 35226 £ per year.
Do you want to be part of an award-winning team? The winners of Strong Together in 2023, 2024 and 'Front of House Team of the Year' at the Cateys 2024 never stop growing. We are looking for a Senior Receptionist to join our creative team and support us delivering the excellent service we are known for, in two client buildings based near Green Park/Piccadilly Circus/ St. James's Park.
As a Senior Receptionist, you will play a key role in creating an exceptional first impression for every guest, client and colleague who walks through our doors. Leading by example, you will combine hands-on reception duties with day-to-day support and guidance for the wider team, ensuring consistently high standards of service across both locations. You will be confident working in a fast-paced, professional environment, anticipating the needs of guests and stakeholders, coordinating complex meeting and hospitality requirements and taking ownership of any challenges that arise. This is an ideal opportunity for an established receptionist who is ready to take the next step in their career, take on greater responsibility and contribute to the continued success of an award-winning team.
Contract type: Full-time, permanent
Hours: 40 per week (Monday-Friday; on a shift rota basis between 8 AM – 6:30 PM with flexibility as per business needs)
Salary: £35,226
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main Responsibilities
- Deliver a warm, professional welcome to guests, clients and colleagues.
- Oversee daily front‑of‑house operations including switchboard, enquiries and guest arrivals.
- Coordinate complex meeting room diaries, managing bookings, changes, AV/IT needs and catering.
- Act as the reception team’s point of contact providing guidance, support and consistent standards.
- Take ownership of VIP visits ensuring needs are anticipated and delivered flawlessly.
- Liaise with internal teams such as catering, IT/AV, facilities and security to ensure seamless service.
- Handle escalations professionally resolving service issues and challenging situations with confidence.
- Maintain exceptional presentation standards across reception, meeting rooms and client spaces.
- Support team training and development promoting best practice and a consistent service approach.
- Manage key administrative tasks including passes, visitor records, contractor access and bookings.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Possess a positive, outgoing personality and be able to easily build rapport with key stakeholders.
- Be proactive with a "can-do" attitude, flexible, and adaptable, with great attention to detail, and ambition to go the extra mile.
- Understand the demands of working in a prestigious corporate environment and the importance of the Receptionist role.
- Be highly professional and stay calm under pressure, with a creative mindset and passion to grow.
- Take pride in providing a first-class service, with a strong customer service ethic.
- Possess excellent communication skills, verbal and written.
- Ideally, have at least one year of customer service experience in a similar role within a luxury hotel, premium airline, or corporate environment.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Senior Receptionist employer: Chartwells Independent
Join Constellation at Molineux Stadium, where we pride ourselves on creating a vibrant and supportive work environment for our Kitchen Porters. With flexible matchday roles, you'll have the chance to be part of thrilling events while enjoying opportunities for personal growth and development within the Levy UK family. Our commitment to high standards and teamwork ensures that every employee feels valued and integral to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chartwells Independent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chartwells Independent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chartwells Independent:Your cover letter is your chance to shine! Tell us why you want to work at Chartwells Independent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chartwells Independent!
How to prepare for a job interview at Chartwells Independent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
