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- Tasks: Lead a dynamic concierge team and ensure exceptional guest experiences.
- Company: Join Vacherin, a diverse and fun-loving hospitality team.
- Benefits: Enjoy competitive pay, personal development, and wellness support.
- Other info: Flexible working hours with opportunities for career growth and social events.
- Why this job: Make an impact in a prestigious banking environment while enjoying work-life balance.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 40170 - 40170 £ per year.
At Vacherin we celebrate diversity and embrace individuality. We genuinely like the people we work with, and love coming together to reset, refresh and have fun. We empower our people through togetherness, we give them the chance to shine and unlock their potential, and they fuel our strength and growth. Are you passionate about food, drink and service, want to be part of an award-winning hospitality team, and still make it home for dinner? We are looking for a Senior Executive Concierge to join our team in London at a prestigious banking firm.
Location: 33 Old Broad Street London, EC2N 3AH
Rate of Pay: £40,170 per annum
Working Pattern: Monday - Friday, 8 hours shifts between 7:00am - 7:00pm, 12 months maternity cover.
Key Responsibilities
- Lead, manage, and support the concierge team, ensuring exceptional service standards at all times.
- Oversee daily front-of-house operations, ensuring a seamless and professional guest journey.
- Drive a culture of service excellence, coaching team members to anticipate needs and exceed expectations.
- Manage meeting room bookings via Condeco ensuring accuracy and efficiency.
- Coordinate hospitality services including catering, setups, and VIP visits.
- Handle escalations, complaints, and complex requests with professionalism and discretion.
- Collaborate with internal departments to ensure smooth operational delivery.
- Manage and maintain team rotas, ensuring appropriate staffing levels at all times.
- Arrange shift cover for holidays and sickness using UBEYA.
- Attend and contribute to weekly client and internal operational meetings.
- Develop, maintain, and update operational manuals, SOPs, and service protocols.
- Continuously review and improve procedures to enhance efficiency and guest experience.
- Provide regular reporting and feedback to the Hospitality Manager.
Skills, Knowledge and Experience
- Proven experience in a concierge, front-of-house, or hospitality management role.
- Strong leadership and team management skills.
- Exceptional guest service and stakeholder management experience.
- Experience in corporate environments or high-end hospitality settings.
- Proficient in Microsoft Office (Outlook, Teams, Word, Excel) and booking systems such as Condeco.
- Excellent organisational and multitasking abilities.
- Strong problem-solving skills with a proactive mindset.
- Ability to work under pressure in a fast-paced environment.
Professional & Personal Attributes
- Polished, professional, and highly client-focused.
- Strong leadership presence with the ability to inspire and motivate a team.
- Calm, composed, and solutions-oriented under pressure.
- Excellent interpersonal and communication skills.
- High attention to detail and commitment to excellence.
- Flexible, adaptable, and resilient.
- Passionate about delivering outstanding service experiences.
What’s in it for you?
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion Eye care
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
- Access to some great high street discount vouchers
Senior Executive Concierge Monday - Friday NEW Vacherin Posted yesterday £40,170 per year Londo[...] employer: Chartwells Independent
Contact Detail:
Chartwells Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Executive Concierge Monday - Friday NEW Vacherin Posted yesterday £40,170 per year Londo[...]
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Vacherin. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Vacherin's values and culture. Show us how your passion for service aligns with our commitment to excellence and teamwork. We love seeing candidates who genuinely connect with our mission!
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through! Think about examples from your past roles that highlight your leadership and problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us you’re genuinely interested in the role and appreciate the opportunity to chat.
We think you need these skills to ace Senior Executive Concierge Monday - Friday NEW Vacherin Posted yesterday £40,170 per year Londo[...]
Some tips for your application 🫡
Show Your Passion: Let your love for food, drink, and service shine through in your application. We want to see that you're genuinely excited about joining our award-winning hospitality team!
Tailor Your CV: Make sure your CV highlights your experience in concierge or hospitality management. We’re looking for strong leadership skills and a knack for exceptional guest service, so don’t hold back on showcasing those!
Be Professional Yet Personal: While we appreciate professionalism, we also value individuality. Don’t be afraid to let your personality come through in your cover letter – we want to know the real you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Chartwells Independent
✨Know Your Stuff
Make sure you’re well-versed in Vacherin’s values and the specifics of the Senior Executive Concierge role. Familiarise yourself with their commitment to service excellence and how you can contribute to that culture.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you’ve successfully led a team or managed a challenging situation. Highlight your ability to inspire and motivate others, as this is crucial for the role.
✨Master the Art of Service
Be ready to discuss your approach to exceptional guest service. Think of scenarios where you’ve gone above and beyond for clients, and how you anticipate needs before they arise.
✨Practice Problem-Solving
Expect questions that test your problem-solving skills. Prepare to share specific instances where you’ve handled complaints or complex requests with professionalism and discretion, showcasing your calm under pressure.