At a Glance
- Tasks: Lead a dynamic team at match-day kiosks, ensuring top-notch service and smooth operations.
- Company: Join the Constellation Team at Leicester Tigers, a vibrant sports environment.
- Benefits: Flexible shifts, potential for extra work, and a fun atmosphere during events.
- Other info: Opportunities for additional shifts and career growth within the hospitality sector.
- Why this job: Be part of the excitement, making match days memorable for fans while developing your leadership skills.
- Qualifications: Must be 18+, with previous team leader experience in hospitality or retail.
The predicted salary is between 11.7 - 14.3 £ per hour.
MATCH DAY RETAIL TEAM LEADERS WANTED! Join the Constellation Team at Leicester Tigers! Constellation at Leicester Tigers is looking for experienced, confident and reliable Retail Team Leaders to join our match-day team, overseeing food and beverage retail kiosks throughout the stadium. This is a leadership role for experienced hospitality professionals who are confident managing a kiosk team in a busy stadium environment. You’ll be responsible for supporting your team, maintaining high service standards and ensuring the kiosk operates efficiently from opening through to the final whistle.
THE ROLE
- Match Day Retail Team Leader
- Leicester Tigers Stadium
- Food & Beverage Retail Kiosks
- Home & Away Fans
- Must be aged 18+
- Must be local to Leicester
5 KEY THINGS YOU'LL BE DOING:
- Lead & Manage Your Team. Supervise kiosk staff throughout the match day, ensuring everyone understands their responsibilities and is working effectively as part of the team.
- Oversee Till & Cash Operations. Support the team with till operation, payments and cash handling, ensuring procedures are followed accurately and efficiently.
- Manage Kiosk Service. Oversee the smooth running of your allocated kiosk, ensuring food and beverage service is delivered quickly, professionally and to a high standard.
- Manage Busy Match-Day Periods. Remain calm and organised during peak periods, managing queues, customer demand and team performance to keep service running efficiently.
- Deliver an Excellent Fan Experience. Lead by example and ensure your team provides friendly, professional and welcoming service to both home and away supporters.
WE'RE LOOKING FOR PEOPLE WHO:
- Are aged 18+
- Have previous Team Leader/Supervisor experience in hospitality, retail or food & beverage
- Have previous experience working in a stadium kiosk environment — essential
- Are confident leading and motivating a team during busy service periods
- Have strong customer service and communication skills
- Are confident managing tills, cash handling and retail operations
- Can work calmly and efficiently under pressure
- Are reliable, organised and professional
- Have a strong understanding of food safety, hygiene and health & safety procedures
- Are available for weekend match days, Christmas periods and other busy events
- Live locally in Leicester or the surrounding area
MORE WORK AVAILABLE! Successful Team Leaders who perform well on match days may have the opportunity to pick up additional shifts during the week, including other hospitality, catering and retail opportunities with Constellation. This is a great opportunity for experienced stadium hospitality professionals looking to secure more regular work beyond match days.
Retail Team Leaders required at Leicester Tigers! employer: Chartwells Independent
Join Constellation at Molineux Stadium, where we pride ourselves on creating a vibrant and supportive work environment for our Kitchen Porters. With flexible matchday roles, you'll have the chance to be part of thrilling events while enjoying opportunities for personal growth and development within the Levy UK family. Our commitment to high standards and teamwork ensures that every employee feels valued and integral to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Team Leaders required at Leicester Tigers!
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Chartwells Independent and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Retail Team Leaders required at Leicester Tigers!
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Chartwells Independent that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Chartwells Independent.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Chartwells Independent get a sense of who you are beyond your experience!
How to prepare for a job interview at Chartwells Independent
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Chartwells Independent and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
