At a Glance
- Tasks: Lead retail teams and deliver top-notch customer service in a dynamic environment.
- Company: Join CH&Co, a vibrant hospitality company with exciting venues.
- Benefits: Competitive pay, flexible shifts, ongoing training, and career progression.
- Other info: Enjoy a supportive team atmosphere and quick onboarding.
- Why this job: Perfect for barista pros looking to make an impact in hospitality.
- Qualifications: Must have barista experience and strong communication skills.
Retail Supervisor (Barista Experience Required)
We are currently recruiting an experienced and service-focused Retail Supervisor with mandatory barista experience to join our casual workforce, supporting operations across a range of high-profile venues.
This position offers a unique opportunity to work within a flexible, dynamic environment while delivering outstanding customer service and supporting front-line retail teams.
Key Responsibilities
In this supervisory role, you will be responsible for:
- Leading the retail and catering teams to deliver a consistent and high-quality guest experience
- Ensuring effective team communication and operational coordination across shifts
- Resolving customer feedback and service issues in a professional and timely manner
- Overseeing refunds, and financial transactions with accuracy
- Supporting staff performance and morale through proactive engagement
- Maintaining high standards of service during peak trading periods
Candidate Requirements
- Mandatory barista experience, with the ability to train and support others
- Strong communication and interpersonal skills
- Ability to remain composed and efficient under pressure
- Excellent organisational skills and attention to detail
- A proactive, team-oriented approach with a commitment to service excellence
What We Offer
- Competitive weekly pay (£13.70 + 12.07% holiday pay = £15.35)
- Flexible shift patterns to suit your availability
- Ongoing training through our eLearning platform
- Opportunities for career development and progression
- Pension scheme
How to Apply
To apply, please complete our short online application form. A member of our team will be in touch shortly to invite you for an induction day. Successful candidates can expect to begin work within a few days, subject to onboarding.
Retail Supervisor with barista experience NEW CH&Co Posted today Competitive London Hospitality in City of London employer: Chartwells Independent
CH&Co is an exceptional employer that values its employees by offering competitive pay and flexible shift patterns, making it ideal for those seeking a work-life balance. With a strong focus on ongoing training and career development, staff are encouraged to grow within the company while working in a dynamic environment that prioritises outstanding customer service. Join us in London, where you can thrive in a supportive culture that celebrates teamwork and excellence in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor with barista experience NEW CH&Co Posted today Competitive London Hospitality in City of London
✨Tip Number 1
Get to know the company! Research CH&Co and their values. When you walk into that interview, show them you’re not just another candidate – you’re someone who genuinely cares about their mission and can bring that barista experience to life.
✨Tip Number 2
Practice your communication skills! As a Retail Supervisor, you'll need to lead a team and handle customer feedback. Role-play with a friend or family member to get comfortable with those tricky questions and scenarios.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed busy shifts or resolved conflicts in the past. This will help you stand out as someone who can keep things running smoothly during peak trading periods.
✨Tip Number 4
Don’t forget to apply through our website! It’s quick and easy, and we’ll be in touch soon for an induction day. Plus, it shows you’re proactive and ready to jump into this exciting role!
We think you need these skills to ace Retail Supervisor with barista experience NEW CH&Co Posted today Competitive London Hospitality in City of London
Some tips for your application 🫡
Show Off Your Barista Skills:Make sure to highlight your barista experience in your application. We want to see how you've mastered the art of coffee-making and how you can bring that expertise to our team!
Be Personable:Since this role is all about delivering outstanding customer service, let your personality shine through in your written application. We love candidates who can connect with customers and create a welcoming atmosphere.
Keep It Organised:Your application should be clear and well-structured. Use bullet points or short paragraphs to make it easy for us to read. We appreciate attention to detail, so show us you’ve got it!
Apply Through Our Website:Don’t forget to apply through our website! It’s the quickest way for us to receive your application, and we can’t wait to hear from you. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Chartwells Independent
✨Know Your Coffee
Since barista experience is a must, brush up on your coffee knowledge! Be ready to discuss different brewing methods, types of coffee beans, and how to create popular drinks. This shows your passion and expertise in the role.
✨Showcase Your Leadership Skills
As a Retail Supervisor, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, resolved conflicts, or motivated staff. Highlighting your leadership style will demonstrate your fit for the role.
✨Customer Service Scenarios
Think of specific instances where you’ve handled customer feedback or service issues effectively. Be ready to share these stories during the interview to illustrate your problem-solving skills and commitment to service excellence.
✨Practice Team Communication
Effective communication is key in this role. Consider how you would ensure smooth operations across shifts and maintain team morale. Practising how you articulate these strategies can help you stand out as a proactive candidate.
