At a Glance
- Tasks: Manage bookings and resources using our EMS system while providing top-notch support.
- Company: Join Rapport, a multi-award-winning company with a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, and a contributory pension scheme.
- Other info: Opportunities for personal and professional growth in a supportive environment.
- Why this job: Be part of a dynamic team making a real impact in scheduling and reservations.
- Qualifications: Experience in booking systems and strong coordination skills are essential.
The predicted salary is between 36603 - 36603 £ per year.
We are seeking a Reservations and Space Coordinator to join our dynamic team at Rapport. This role is responsible for the EMS booking system, including creating and maintaining resources, locations, and booking configurations, while providing system support and troubleshooting to ensure smooth scheduling and reservation operations. This role also manages reservations for our managed spaces as part of the reservations team.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday, shift rota basis between 7:30 AM and 6 PM)
Salary: £36,603 per annum
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities:
- Serve as the main contact for EMS projects in the UK as directed by the Guest Services Manager or Director of Space Management including creation and maintenance of resources, locations, and booking configurations.
- Manage the EMS Service Now tickets and ensure all queries are responded to in a timely manner; escalate all service-related matters to the onsite client.
- Prepare monthly reports and review key metrics around EMS Support.
- Manage end-to-end reservation processes, handling booking requests and ensuring accurate scheduling of meetings and events.
- Effectively solve Meeting Space related issues to ensure minimal conflicts and use knowledge of sites and agencies to provide elevated support.
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Have experience in booking systems, facilities coordination, or administrative operations, with a strong understanding of scheduling and resource management.
- Have the ability to administer and configure system data (resources, locations, permissions) while maintaining high data accuracy and consistency.
- Possess strong coordination skills, including managing reservations, resolving booking conflicts, and confirming details with users ahead of meetings.
- Be an effective communicator with confidence in gathering missing information, managing stakeholder requests, and providing clear updates.
- Be highly organised, detail-focused, and capable of balancing system administration tasks with a high-volume operational workload in a time-sensitive environment.
About us:
Rapport Guest Services is a multi-award-winning company, delivering front-and-back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine a people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Reservations & Space Coordinator employer: Chartwells Independent
At Rapport, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises inclusion and employee wellbeing. As a Reservations & Space Coordinator, you will benefit from extensive learning and development opportunities, alongside financial perks such as exclusive discounts and a contributory pension scheme. Join us in a role where your contributions are celebrated, and enjoy the unique advantage of working within a global media and marketing powerhouse, all while making a positive impact in your community.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations & Space Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chartwells Independent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chartwells Independent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reservations & Space Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chartwells Independent:Your cover letter is your chance to shine! Tell us why you want to work at Chartwells Independent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chartwells Independent!
How to prepare for a job interview at Chartwells Independent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
