At a Glance
- Tasks: Lead security, cleaning, and catering operations across multiple sites in the North.
- Company: Join a diverse team at Compass Group UK&I, committed to inclusivity and growth.
- Benefits: Up to £50,000 salary, electric company car or allowance, and career development opportunities.
- Other info: Dynamic work environment with a focus on continuous improvement and client engagement.
- Why this job: Make a real impact by ensuring high standards in security and service delivery.
- Qualifications: 2+ years in a regional role managing soft services with strong security experience.
The predicted salary is between 50000 - 50000 £ per year.
Up to £50,000 per annum (DOE) + Electric Company Car or Allowance
Location: North of the UK
Due to the location of the sites, candidates must live in Derby or surrounding areas.
We’re recruiting an experienced Regional Soft Services Manager with a strong security background to lead Security, Cleaning, and Catering operations across a large, multi-site national contract overseeing the North of the UK. This is a security-led role, where robust, compliant security delivery is critical to contract success. Alongside this, you will provide senior-level oversight of cleaning and catering services, ensuring all service lines operate cohesively, safely, and to the highest standards. You’ll be a key, client-facing leader with responsibility for operational performance, compliance, team leadership, and continuous improvement across a diverse portfolio.
The Role
You will take full ownership of security operations, while providing structured and effective leadership across cleaning and catering services.
Key Responsibilities
- Security Operations Leadership – Lead multi-site security teams, ensuring effective supervision, incident management, and consistently high standards of service delivery.
- Compliance & Risk Management – Maintain full compliance with SIA legislation, licence requirements, site assignment instructions, and all security-related regulations.
- Incident & Performance Management – Act as senior escalation point for security incidents, investigations, audits, and corrective actions.
- Cleaning Operations Oversight – Oversee cleaning services across the region, ensuring contractual KPIs, audits, and quality standards are consistently achieved.
- Catering Operations Oversight – Provide operational oversight of catering services, working closely with site managers to ensure safe, compliant, and commercially sound food service delivery.
- Financial & Contract Management – Manage budgets, cost control, and financial performance across security, cleaning, and catering services.
- Client & Stakeholder Engagement – Build strong, credible relationships with clients, leading security-led conversations while confidently discussing all service lines.
- Continuous Improvement – Identify opportunities to improve systems, processes, staffing models, and service delivery across all operations.
- Retention & Growth Support – Contribute to contract retention, service extensions, and bid support, with strong input into security-led service solutions.
About You
This role requires detailed experience in managing security operations, supported by proven leadership across cleaning and catering environments.
Essential Experience & Qualifications
- Minimum 2+ years’ experience in an Area / Regional role managing soft services
- Strong, demonstrable experience managing security services (essential)
- Proven experience overseeing cleaning operations across multiple sites
- Experience providing operational oversight of catering services within a contract or multi-service environment
- In-depth knowledge of SIA compliance, security risk management, and operational best practice
- Strong client-facing and stakeholder management skills
- Commercial awareness with experience managing budgets and contract performance
- Full UK driving licence
- Non-Frontline SIA Licence (current or previously held)
- IOSH and/or NEBOSH qualification (or working towards)
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
Regional Soft Services Manager - North employer: Chartwells Independent
At Compass Group UK&I, we pride ourselves on being an exceptional employer, offering a dynamic work environment that champions diversity and inclusion. As a Regional Soft Services Manager, you will benefit from competitive remuneration, an electric company car or allowance, and the opportunity to lead a dedicated team across the North of the UK. Our commitment to employee growth is evident through continuous training and development opportunities, ensuring you thrive in your career while making a meaningful impact in the communities we serve.
