At a Glance
- Tasks: Welcome guests with warmth, manage bookings, and support events in a prestigious law firm.
- Company: Join the award-winning Rapport Guest Services team, part of Compass Group UK&I.
- Benefits: Enjoy travel discounts, wellness programs, snacks, and a contributory pension scheme.
- Other info: Celebrate excellence with WOW Awards and take a paid day off for community service.
- Why this job: Be the face of a company that values people and offers endless growth opportunities.
- Qualifications: Positive attitude, teamwork skills, and ability to handle multiple tasks in a fast-paced environment.
The predicted salary is between 25000 - 29000 £ per year.
We are on the lookout for a Receptionist and Hospitality Assistant to join our amazing Rapport team, predominantly based near Monument and Liverpool Street stations. You will be working within a prestigious law firm, where guest services are more than just a smile—they are essential to the experience. You will be the face of the company, making sure every guest and partner feels welcomed, valued and looked after with outstanding care, every time. This is a role for someone who brings energy, professionalism, and a warm approach to every interaction. You will be part of a supportive team of 2, where collaboration is second nature, laughter is part of the daily soundtrack, and everyone’s encouraged to bring their best self to work. If you thrive in a positive, people-first environment, we want to hear from you!
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; shift rota basis between 7 AM and 9 PM)
What will you get?
- Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! In addition, we offer complimentary snacks whilst on duty.
- Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give back to community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Greet clients and visitors with warmth and professionalism
- Escort guests to meeting rooms and assist with coats, luggage, and comfort
- Support with bookings, guest requests, and meeting room coordination
- Help set up and clear down rooms for meetings and events
- Provide hospitality support, including catering and event setup
- Answer phone calls and manage inboxes with clarity and confidence
- Be a proactive, present member of a high-performing reception team
- Adopt a flexible and adaptable approach when dealing with ad-hoc duties as required, and/or potential shift/location changes
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together
- Be confident handling multiple requests with calm and grace
- Enjoy working in a fast-paced environment, managing multiple tasks with ease
- Show flexibility and pride in supporting both guests and colleagues
- Bring a bright, positive, can-do attitude to every shift
- Be a true team player who thrives on collaboration and solutions
- Feel comfortable engaging with stakeholders at every level
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs. Find out more about us and our values at www.rapportservice.com.
Receptionist and Hospitality Assistant employer: Chartwells Independent
Rapport Guest Services is an exceptional employer, offering a vibrant and supportive work culture where collaboration and positivity thrive. Located near Monument and Liverpool Street stations, employees enjoy a range of benefits including exclusive discounts, wellness programs, and extensive learning opportunities, all while being part of a team that values every individual's contribution. With a commitment to inclusion and personal growth, Rapport ensures that every team member feels valued and empowered to excel in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist and Hospitality Assistant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chartwells Independent. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chartwells Independent
Don't be shy about reaching out to Chartwells Independent directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist and Hospitality Assistant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chartwells Independent and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chartwells Independent
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
