At a Glance
- Tasks: Lead a dynamic reception team and create exceptional experiences for clients and guests.
- Company: Join Rapport Guest Services, a multi-award-winning company in corporate hospitality.
- Benefits: Enjoy travel discounts, wellness programmes, and career development opportunities.
- Other info: Be part of a people-first culture that values inclusion and community support.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in luxury hospitality or corporate environments with strong leadership skills.
The predicted salary is between 33000 - 33000 £ per year.
An exciting new role has arrived in Edinburgh! Are you ready to take the next step in your career with a company that sets the standard for exceptional corporate hospitality? If you have experience in hotels, airlines, luxury hospitality or a corporate environment, and a passion for delivering outstanding service, we want to hear from you.
We are looking for a Reception Team Leader to join our talented team in Edinburgh. This is an exciting opportunity for someone who enjoys leading from the front, developing a team and creating exceptional experiences for clients and guests.
Type of contract: Full-time, Permanent
Hours: 40 per week, Monday-Friday, on a shift rota basis between 7 AM and 8 PM
Main responsibilities:
- Support the team and client in delivering consistently high standards of service.
- Lead, motivate and support the reception team, creating a positive and high-performing environment.
- Lead by example and set the standard for exceptional client and guest experiences.
- Act as a key point of contact for clients and Account Managers.
- Ensure all hospitality and catering requirements are delivered to a consistently high standard.
- Prepare team rotas and support recruitment, onboarding, HR processes and performance reviews.
- Welcome, greet and escort guests with warmth and professionalism.
- Organise meeting rooms, refreshments and AV requirements, ensuring every detail is considered.
- Identify opportunities to improve the guest experience and ways of working.
- Support the wider operation and step in where needed to ensure a seamless service.
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
- Be passionate about delivering exceptional service and leading a team by example.
- Ideally have previous leadership experience within a luxury hotel, airline, corporate hospitality or premium service environment.
- Have strong leadership and team development skills.
- Be detail-focused and committed to maintaining high standards.
- Have excellent communication and interpersonal skills.
- Be proactive, adaptable and confident managing multiple priorities in a fast-paced environment.
- Have a genuine passion for creating memorable experiences for clients and guests.
- Be someone who takes ownership, looks for solutions and is always willing to go the extra mile.
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards.
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programmes, an Employee Assistance Programme and digital GP services.
- Thrive Personally & Professionally: Unlock a range of learning and development opportunities to support your career.
- Celebrate Excellence: Recognise outstanding colleagues through our WOW Awards.
- Give Back to the Community: Take one paid day off each year to support a cause you’re passionate about.
About us: Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Reception Team Leader NEW Rapport Posted today £33,000 per year Edinburgh employer: Chartwells Independent
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