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- Tasks: Lead a dynamic reception team and deliver exceptional service to clients.
- Company: Join a top-tier corporate hospitality company with stunning views in Edinburgh.
- Benefits: Enjoy travel discounts, pension scheme, wellness programmes, and cash rewards.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in a luxury service environment and create memorable experiences.
- Qualifications: Leadership experience in hospitality and a passion for outstanding service.
The predicted salary is between 30000 - 40000 £ per year.
Are you ready to elevate your career with a company that sets the standard for exceptional corporate hospitality? If you have experience in hotels, airlines, or corporate hospitality and a passion for outstanding service, we want to hear from you!
We are looking for a Reception Team Leader to join our talented team in Edinburgh, with occasional travel to Glasgow. The Edinburgh office offers one of the most unique and breathtaking views in the city – a perspective you won’t experience anywhere else.
Main responsibilities:
- Support the Regional Reception Manager in delivering outstanding service to clients.
- Oversee and inspire the team, fostering creativity and operational excellence.
- Ensure that all catering requirements are met with the highest quality.
- Set the standard for excellence, leading by example.
- Serve as the primary contact for clients and Account Managers.
- Prepare team rotas and assist with recruitment, HR tasks, and performance reviews.
- Greet and escort guests with warmth and professionalism.
- Organise meeting rooms, refreshments, and AV support tailored to client needs.
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
- Be passionate about delivering exceptional service and leading a team by example.
- Ideally, have previous experience in a leadership role within a 5-star or luxury service environment.
- Possess strong leadership and team development skills.
- Be detail-oriented and committed to maintaining high standards.
- Have excellent communication skills and a proactive approach.
- Be skilled in managing multiple tasks in a fast-paced environment.
- Show a genuine interest in creating memorable experiences for clients and guests.
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial future.
- Health Matters: Access wellness programmes, an Employee Assistance Programme, and digital GP services for holistic support.
Reception Team Leader - Edinburgh and Glasgow employer: Chartwells Independent
Contact Detail:
Chartwells Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Leader - Edinburgh and Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in hotels or corporate settings. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Show up and shine! If you can, visit the company’s location or attend any events they’re hosting. This gives you a chance to meet the team and show off your passion for exceptional service in person. Plus, it’s a great way to get a feel for the vibe of the place!
✨Tip Number 3
Prepare for the interview by researching the company’s values and recent achievements. We want to see how you align with our Rapport values, so think about examples from your past experiences that showcase your leadership and commitment to outstanding service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, go ahead and make that move!
We think you need these skills to ace Reception Team Leader - Edinburgh and Glasgow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for exceptional service shine through. We want to see how your experiences in hotels, airlines, or corporate hospitality have shaped your passion for delivering outstanding service.
Tailor Your CV: Make sure your CV is tailored to the Reception Team Leader role. Highlight your leadership experience and any relevant achievements that demonstrate your ability to inspire a team and maintain high standards.
Be Professional Yet Approachable: In your cover letter, strike a balance between professionalism and warmth. Remember, we’re looking for someone who can greet guests with warmth and professionalism, so let your personality come through!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this extraordinary opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Chartwells Independent
✨Know Your Stuff
Before the interview, make sure you research the company and its values. Understand their approach to corporate hospitality and be ready to discuss how your experience aligns with their standards of excellence.
✨Showcase Your Leadership Skills
As a Reception Team Leader, you'll need to inspire your team. Prepare examples of how you've successfully led a team in the past, focusing on creativity and operational excellence. Be ready to share specific situations where you made a positive impact.
✨Practice Your Warm Welcome
First impressions matter! Practice greeting guests with warmth and professionalism. Think about how you would welcome a VIP client and be prepared to demonstrate that level of service during the interview.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask the interviewer. This shows your genuine interest in the role and the company. Consider asking about their expectations for the Reception Team Leader or how they measure success in client satisfaction.