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- Tasks: Lead a team of Receptionists, ensuring exceptional guest experiences and smooth operations.
- Company: Join Rapport Guest Services, a multi-award-winning company known for outstanding service and a people-first culture.
- Benefits: Enjoy travel discounts, wellness programs, a pension scheme, and paid community service days!
- Why this job: Shape guest experiences in a vibrant environment while developing your career with endless learning opportunities.
- Qualifications: One year of experience in a similar role, strong communication skills, and a passion for service excellence.
- Other info: Be part of a Disability Confident Employer committed to inclusion and wellbeing.
The predicted salary is between 30000 - 42000 £ per year.
We have a wonderful opportunity for a Reception Team Leader to lead the team at a fantastic Rapport contract in the City of London. In this role, you will be responsible for creating a thriving workplace and ensuring your team are satisfied in their job and work environment. You will act as a role model for all ambassadors by continuously exhibiting a high level of service and attention to detail in all tasks.
Contract type: Full‐time, Permanent
Hours: 40 hours per week (Monday–Friday, on a shift rota basis between 8 AM – 5:30 PM)
What will you get?
Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
Give back to community: Take one paid day off annually to support a cause you\’re passionate about!
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Reception Team Leader employer: Chartwells Independent
Contact Detail:
Chartwells Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Leader
✨Tip Number 1
Familiarise yourself with Rapport's values and culture. Understanding what it means to 'Create Rapport' and 'Be Brilliant' will help you align your approach during interviews and discussions, showcasing that you're a perfect fit for the team.
✨Tip Number 2
Highlight your leadership skills in previous roles. Be ready to share specific examples of how you've motivated and trained a team, as this is crucial for the Reception Team Leader position.
✨Tip Number 3
Prepare to discuss your experience with guest relations. Since the role involves welcoming and engaging with guests, think of instances where you've successfully handled guest requests or resolved issues efficiently.
✨Tip Number 4
Showcase your organisational skills by discussing how you've managed schedules or rotas in the past. This will demonstrate your ability to handle the logistical aspects of the Reception Team Leader role effectively.
We think you need these skills to ace Reception Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Reception Team Leader position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in team management and customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to lead and motivate a team.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you embody the Rapport values and how your previous experiences have prepared you for this position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Reception Team Leader.
How to prepare for a job interview at Chartwells Independent
✨Showcase Your Leadership Skills
As a Reception Team Leader, you'll be managing a team of Receptionists. Be prepared to discuss your leadership style and provide examples of how you've successfully motivated and trained team members in the past.
✨Demonstrate Your Rapport-Building Ability
Since the role emphasises creating rapport with guests, think of specific instances where you've made guests feel welcome and valued. Share these stories to highlight your interpersonal skills and vibrant personality.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle guest requests and manage team performance under pressure. Practise responding to hypothetical scenarios that may arise in a reception environment.
✨Familiarise Yourself with Company Values
Rapport values are crucial to their culture. Research these values—Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together—and think about how you embody them in your work and interactions.
