Step into a role where you’ll lead from the front and shape an exceptional front‑of‑house experience. As our Reception & Meetings Team Leader, you’ll be the driving force behind a polished, welcoming and efficient reception service, supporting your team, coordinating daily operations and ensuring every visitor receives a standout first impression.
Type of contract: Full-time, permanent
Hours: 40 per week (Monday-Friday, with a shift rota basis)
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Lead the reception team to deliver a warm, professional and consistent service.
- Oversee daily front‑of‑house operations ensuring smooth workflows and high standards.
- Support, coach and motivate colleagues to achieve service excellence.
- Manage enquiries and escalations resolving issues promptly and professionally.
- Coordinate with internal teams to maintain seamless workplace operations.
- Ensure compliance and presentation standards are met across the reception area.
- Coordinate meeting rooms seamlessly across daily bookings and events, ensuring every setup is completed accurately and on time.
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, and Stronger Together.
- A confident, customer‑focused approach.
- Strong communication and leadership skills.
- Excellent organisation and attention to detail.
- Ability to stay calm, proactive and solutions‑driven.
- Experience in a reception or front‑of‑house environment.
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Reception & Meetings Team Leader employer: Chartwells Independent
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