At a Glance
- Tasks: Lead a dynamic concierge team and ensure exceptional guest experiences.
- Company: Join Vacherin, a diverse and award-winning hospitality team in London.
- Benefits: Enjoy competitive pay, personal development, and a range of wellbeing perks.
- Other info: Flexible working hours with opportunities for career growth and social events.
- Why this job: Make an impact in hospitality while balancing work and home life.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 40170 - 40170 £ per year.
At Vacherin we celebrate diversity and embrace individuality. We genuinely like the people we work with, and love coming together to reset, refresh and have fun. We empower our people through togetherness, we give them the chance to shine and unlock their potential, and they fuel our strength and growth. Are you passionate about food, drink and service, want to be part of an award-winning hospitality team - and still make it home for dinner? We are looking for a Reception Manager/Concierge to join our team in London at a prestigious banking firm.
Location: 33 Old Broad Street London, EC2N 3AH
Rate of Pay: £40,170 per annum
Working Pattern: Monday - Friday, 8 hours shifts between 7:00am - 19:00pm, 12 months maternity cover.
Key Responsibilities:
- Lead, manage, and support the concierge team, ensuring exceptional service standards at all times.
- Oversee daily front-of-house operations, ensuring a seamless and professional guest journey.
- Drive a culture of service excellence, coaching team members to anticipate needs and exceed expectations.
- Manage meeting room bookings via Condeco ensuring accuracy and efficiency.
- Coordinate hospitality services including catering, setups, and VIP visits.
- Handle escalations, complaints, and complex requests with professionalism and discretion.
- Collaborate with internal departments to ensure smooth operational delivery.
- Manage and maintain team rotas, ensuring appropriate staffing levels at all times.
- Arrange shift cover for holidays and sickness using UBEYA.
- Attend and contribute to weekly client and internal operational meetings.
- Develop, maintain, and update operational manuals, SOPs, and service protocols.
- Continuously review and improve procedures to enhance efficiency and guest experience.
- Provide regular reporting and feedback to the Hospitality Manager.
Skills, Knowledge and Experience:
- Proven experience in a concierge, front-of-house, or hospitality management role.
- Strong leadership and team management skills.
- Exceptional guest service and stakeholder management experience.
- Experience in corporate environments or high-end hospitality settings.
- Proficient in Microsoft Office (Outlook, Teams, Word, Excel) and booking systems such as Condeco.
- Excellent organisational and multitasking abilities.
- Strong problem-solving skills with a proactive mindset.
- Ability to work under pressure in a fast-paced environment.
Professional & Personal Attributes:
- Polished, professional, and highly client-focused.
- Strong leadership presence with the ability to inspire and motivate a team.
- Calm, composed, and solutions-oriented under pressure.
- Excellent interpersonal and communication skills.
- High attention to detail and commitment to excellence.
- Flexible, adaptable, and resilient.
- Passionate about delivering outstanding service experiences.
What's in it for you?
Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
- Personal Development and Training opportunities
- Life assurance scheme
- Pension scheme
- Holiday allowance
- Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion, Eye care
- A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
- Family friendly support
- Regular social events and communication with our leaders
- A holiday purchase scheme
- Volunteering days
- Professional subscriptions
- Recognition schemes and people awards
- Long service awards
- Access to some great high street discount vouchers
Reception Manager/Concierge Monday - Friday employer: Chartwells Independent
At Vacherin, we pride ourselves on fostering a vibrant and inclusive work culture where individuality is celebrated and teamwork thrives. As a Reception Manager/Concierge in the heart of London, you'll enjoy a supportive environment that prioritises personal development, offers competitive benefits, and encourages a healthy work-life balance, allowing you to excel in your role while still making it home for dinner. Join our award-winning hospitality team and be part of a company that values your contributions and invests in your growth.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager/Concierge Monday - Friday
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Vacherin. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for service and food shine through. Be yourself and share stories that highlight your experience and love for hospitality.
✨Tip Number 3
Research is key! Familiarise yourself with Vacherin’s values and recent achievements. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our fantastic team at Vacherin.
We think you need these skills to ace Reception Manager/Concierge Monday - Friday
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for hospitality and service in your application. Share specific experiences that highlight your love for food, drink, and creating memorable guest experiences.
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership abilities and any relevant concierge or front-of-house experience to catch our eye.
Craft a Personal Cover Letter:Use your cover letter to tell us why you want to join our team at Vacherin. Be genuine and let your personality shine through, as we value individuality and diversity.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Chartwells Independent
✨Know the Company Culture
Before your interview, take some time to research Vacherin's values and culture. They celebrate diversity and individuality, so think about how your own experiences align with their ethos. Be ready to share examples of how you've contributed to a positive team environment in previous roles.
✨Showcase Your Service Excellence
As a Reception Manager/Concierge, exceptional guest service is key. Prepare specific examples of how you've gone above and beyond for guests or clients in the past. Highlight your problem-solving skills and how you handle complaints with professionalism and discretion.
✨Demonstrate Leadership Skills
Vacherin is looking for someone who can lead and inspire a team. Think about times when you've successfully managed a team or project. Be ready to discuss your leadership style and how you motivate others to achieve service excellence.
✨Familiarise Yourself with Relevant Tools
Since the role involves managing bookings via Condeco and using Microsoft Office, brush up on these tools before your interview. If you have experience with similar systems, be sure to mention it. Showing that you're tech-savvy will give you an edge!
