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- Tasks: Lead and inspire a team to deliver exceptional service at a prestigious location.
- Company: Join a dynamic company committed to excellence in client experience.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Other info: Opportunity for career growth and community involvement with paid volunteer days.
- Why this job: Shape the client experience and elevate service standards in a premium environment.
- Qualifications: Strong leadership skills and a passion for outstanding customer service.
The predicted salary is between 40000 - 50000 £ per year.
Step into a role where service excellence meets leadership. We are looking for an exceptional Reception Manager to lead our Front of House operation at a prestigious Central London location. This is an opportunity to shape the client experience, elevate standards, and inspire a high-performing team within a dynamic, premium environment.
As Reception Manager, you will oversee the seamless day-to-day running of Reception and Helpdesk (a team of 12: 10 Reception, 2 Helpdesk), ensuring every interaction reflects Rapport’s commitment to excellence. You’ll play a key role in enhancing service delivery, driving performance, and continuously evolving the Front of House experience.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday)
Main responsibilities:
- Leading, inspiring, and developing the Reception and Helpdesk teams to deliver outstanding service.
- Overseeing all onsite Front of House operations in line with agreed SLAs and KPIs.
- Building strong relationships with clients and stakeholders at all levels.
Reception & Helpdesk Manager NEW Rapport Posted yesterday London Management employer: Chartwells Independent
Contact Detail:
Chartwells Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception & Helpdesk Manager NEW Rapport Posted yesterday London Management
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that dream job.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how you can contribute to their mission. Practising common interview questions will help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Showcase your leadership skills! In your conversations, highlight your experience in managing teams and delivering exceptional service. Use specific examples to demonstrate how you've inspired others and improved performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Reception & Helpdesk Manager NEW Rapport Posted yesterday London Management
Some tips for your application 🫡
Show Your Passion for Service Excellence: When writing your application, let your enthusiasm for delivering top-notch service shine through. We want to see how you can elevate the client experience and inspire a high-performing team!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in managing teams and enhancing service delivery. We love seeing how your skills align with our vision at Rapport!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. Remember, first impressions count!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Chartwells Independent
✨Know the Company Inside Out
Before your interview, take some time to research Rapport and their values. Understand their commitment to service excellence and how they operate. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Reception & Helpdesk Manager, you'll need to lead a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you inspired and developed them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of scenarios where you had to handle difficult situations or improve service delivery. Be ready to discuss what actions you took and the outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's current challenges or how success is measured in the role. This shows you're proactive and genuinely interested in contributing to the team’s success.