At a Glance
- Tasks: Drive staffing for exciting live events and ensure exceptional guest experiences.
- Company: Join The Jockey Club Experiences, a leading events and hospitality business.
- Benefits: Enjoy £30,000 salary, healthcare, 23 days' leave, and meals on duty.
- Other info: Dynamic role with opportunities for travel and professional development.
- Why this job: Be part of a high-energy team and grow your career in events.
- Qualifications: Confident communicator with strong organisational and IT skills.
The predicted salary is between 30000 - 30000 £ per year.
People Operations Officer – The Jockey Club Experiences – Based at Cheltenham Racecourse supporting Exeter/ Wincanton | Full-Time / Permanent
£30,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
About the role
- Drive and deliver the staffing requirements for events across Exeter and Wincanton Racecourses, ensuring all workforce needs are effectively planned and fulfilled.
- You’ll play a key role in ensuring the right people are in place, trained to a high standard and ready to deliver exceptional guest experiences.
- This is a varied, hands‑on role where you’ll work closely with operational teams to support recruitment, performance and employee experience across multiple venues.
- Support with rota planning, forecasting and labour cost control.
- Assist with payroll processes ensuring accuracy and deadlines are met.
- This position is based at Cheltenham Racecourse, however regular travel to Exeter and Wincanton for live race days is essential.
You will also be required to support race days at Cheltenham and other Southwest / Jockey Club locations as the business demands.
- Why Join Us
- Work at exciting live events.
- Be a part of a supportive, high‑energy team.
- Grow your career in a leading events and hospitality business.
Key Responsibilities
- Assist with the planning and management of staffing levels to meet event and operational needs.
- Recruit, onboard and train casual staff.
- Build and maintain a reliable pool of event staff.
- Support talent attraction and retention initiatives.
- Ensure people compliance (Right to work checks).
- Support managers with employee relation matters by acting as the first point of contact on race days for staff related queries.
- Build key relationships with General Managers, Heads of departments, the wider home team and client partners.
- Encourage employee engagement and development.
- Promote a positive, inclusive and high performing team culture.
- Support health & safety initiatives and maintain high standards across site.
- Promote a culture of safety and accountability.
- What We’re Looking for
- A confident communicator who builds strong relationships at all levels.
- Highly organised with the ability to manage multiple priorities.
- Strong administrative and IT skills.
- Proactive, solution focused and adaptable.
- Ability to influence and support others effectively.
- Full UK driving licence (essential).
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers.
We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members.
We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!
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People Operations Officer - The Jockey Club Experiences in Prestbury employer: Chartwells Independent
Join Constellation at Molineux Stadium, where we pride ourselves on creating a vibrant and supportive work environment for our Kitchen Porters. With flexible matchday roles, you'll have the chance to be part of thrilling events while enjoying opportunities for personal growth and development within the Levy UK family. Our commitment to high standards and teamwork ensures that every employee feels valued and integral to our success.
StudySmarter Expert Advice🤫
We think this is how you could land People Operations Officer - The Jockey Club Experiences in Prestbury
✨Join HR Networks
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We think you need these skills to ace People Operations Officer - The Jockey Club Experiences in Prestbury
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Chartwells Independent. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
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Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Chartwells Independent. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Chartwells Independent's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Chartwells Independent
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Chartwells Independent.
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Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Chartwells Independent and how you would contribute to adapting HR strategies.
