At a Glance
- Tasks: Lead kitchen operations and ensure seamless service during major events.
- Company: Join a dynamic hospitality team at iconic UK venues.
- Benefits: Competitive pay, flexible hours, and a vibrant work environment.
- Other info: Thriving atmosphere with opportunities to grow in the hospitality industry.
- Why this job: Be the driving force behind unforgettable guest experiences in high-energy settings.
- Qualifications: Experience in kitchen operations and a passion for food excellence.
The predicted salary is between 46000 - 55000 £ per year.
This isn't your typical kitchen operation, and it's certainly not your typical back of house environment. Think of it as a high-energy, world-class hospitality operation set within some of the UK's most iconic sporting and entertainment venues. Whether it’s matchday at Tottenham Hotspur Stadium or Brentford FC, a sold-out concert at The O2, international rugby at Twickenham, or premium hospitality at Kia Oval, we create exceptional guest experiences in the heart of the action. While guests see the finished experience, it's our back of house teams that make it possible. From operational readiness to stock control, preparation support and service coordination, every detail matters.
The Role: As a Back of House Manager, you'll be responsible for leading and coordinating kitchen operation across matchdays and major events. Working closely with chefs, logistics teams, porters, runners, and hospitality colleagues, you'll ensure our back of house operation remains organised, compliant, and service-ready from first delivery to final close-down. No matter the event, you'll be the driving force behind a seamless operation, ensuring our teams have everything they need to deliver a world-class guest experience.
We're looking for a leader. Someone who thrives in fast-paced environments, takes pride in operational excellence, and leads with calm authority when the pressure is on. You understand that exceptional hospitality starts behind the scenes, and you have the organisation, attention to detail, and leadership skills to ensure every event is delivered to the highest possible standard.
What You'll Bring:
- Experience: Previous experience within kitchen operations, catering environments, or back of house hospitality roles, ideally within high-volume or event-based settings.
- Knowledge: You possess a strong understanding of food hygiene, health & safety standards, and back of house operational procedures within high-volume catering environments. Just as importantly, you have a genuine passion for food and an exceptional eye for detail. As the final checkpoint before dishes leave the pass, you take ownership of food quality, presentation, consistency, and accuracy, ensuring every plate reflects the exceptional standards our guests expect from Platinum.
- Temperament: You are calm under pressure, highly organised, and able to maintain focus in fast-paced, high-demand environments.
- Communication: You work effectively as part of a wider team, communicating clearly and confidently with chefs, porters, runners, and front of house colleagues to support smooth service delivery.
- Availability: Flexibility to work across a calendar of major sporting fixtures, concerts, exhibitions, and large-scale events throughout the year, including evenings, weekends, and key event dates.
Pass Manager/ BOH Manager - Restaurants and Hospitality NEW Constellation Posted today £22.05 p[...] employer: Chartwells Independent
Join a dynamic and innovative team at the forefront of the hospitality industry, where your role as a Back of House Manager will be pivotal in delivering exceptional experiences at some of the UK's most iconic venues. With a strong emphasis on operational excellence, our supportive work culture fosters growth and development, ensuring you thrive in a fast-paced environment while enjoying the unique advantage of being part of high-energy events. We offer competitive pay, flexible working hours, and the opportunity to be part of a passionate team dedicated to creating unforgettable moments for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Pass Manager/ BOH Manager - Restaurants and Hospitality NEW Constellation Posted today £22.05 p[...]
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chartwells Independent. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chartwells Independent
Don't be shy about reaching out to Chartwells Independent directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Pass Manager/ BOH Manager - Restaurants and Hospitality NEW Constellation Posted today £22.05 p[...]
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chartwells Independent and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chartwells Independent
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
