At a Glance
- Tasks: Lead a dynamic team to deliver exceptional race-day experiences at two iconic racecourses.
- Company: Join Jockey Club Experiences, part of the world's largest catering company.
- Benefits: Enjoy a competitive salary, healthcare, 27 days' leave, and fantastic perks.
- Other info: Be part of a diverse team that values creativity and inclusivity.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Proven experience in operational leadership and team development.
The predicted salary is between 31950 - 39050 £ per year.
General Manager - Nottingham & Market Rasen Race Courses | Full-Time / Permanent
Up to £50000 + Company car/Car allowance, excellent benefits, including healthcare, wellbeing support, 27 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
We are Jockey Club Experiences
Jockey Club Experiences was formed in 2026 (following a rebrand of Jockey Club Catering, founded in 2009) and continues to provide outstanding catering, hospitality and customer service at all of The Jockey Club’s racecourses nationwide and has a portfolio of 15 racecourses delivering catering to over 333 race days a year.
Jockey Club Experiences delivers exceptional race day experiences through great people; and amazing customer service and providing ‘Legendary Experiences’ to all our customers at our event days.
General Manager - The Role
The core function of this role is to lead a team in delivering the race-day and non-race-day experiences for the Jockey Club customers.
There is a fixed team of ~5, supported on event days by up to 20 chefs, 30 managers and up to 300 front line operational team members.
The main priorities for this role will be
- Stabilising and improving operational delivery across two sites.
- Setting clear expectations and maintain high standards.
- Building capability within management and core teams.
- Driving consistency and accountability.
- Navigating a complex client environment that is undergoing organisational change.
- Building trust and credibility with senior stakeholders.
- Delivering sustainable commercial and operational improvements.
- Operational Excellence & Standards
- Lead the delivery of exceptional operational standards across Nottingham and Market Rasen Racecourses, creating a culture where consistency, quality, safety and guest experience are non-negotiable.
- Provide visible leadership across all areasof the operation, ensuring robust planning, execution and post-event review processes are in place to drive continuous improvement and operational excellence.
- Establish, measure and maintain clear operational standards across hospitality, retail, conference and events, ensuring all teams operate in line with company policies, client expectations and best practice.
- Drive a culture of accountability through the effective use of operational performance metrics, audits, guest feedback and financial performance indicators, identifying opportunities for improvement and ensuring corrective actions are delivered.
- Leadership & Team Development
- Lead, inspire and develop a multi-site management team, creating a high-performance culture focused on accountability, collaboration and continuous improvement.
- Invest heavily in the development of venue leadership capability, ensuring managers are equipped to make decisions, solve problems, lead their teams effectively and deliver consistent business results.
- Provide coaching, mentoring and succession planning across the management structure, creating a sustainable pipeline of talent and future leaders.
- Build team engagement through visible leadership, clear communication and consistent recognition of high performance.
- Client & Stakeholder Relationships
- Act as the senior operational representative for Jockey Club Experiences across both racecourses, developing trusted and credible relationships with key client and internal stakeholders.
- Work collaboratively with client leadership teams during a period of organisational evolution and change, providing stability, operational expertise and constructive challenge where required.
- Demonstrate strong stakeholder management skills, balancing client priorities, operational requirements and commercial objectives to achieve successful outcomes for all parties.
- Represent the business with professionalism and credibility, fostering long-term partnerships built on trust, transparency and consistent delivery.
- Change & Continuous Improvement
- Lead operational improvement initiatives that enhance guest experience, efficiency, commercial performance and team effectiveness.
- Embrace and lead organisational change positively, supporting both venue and client teams through periods of transition while maintaining operational performance and team engagement.
- Identify opportunities to improve ways of working, simplify processes and implement best practices across both venues.
- Drive a culture where innovation, feedback and continuous improvement are encouraged and translated into measurable operational outcomes.
- Commercial & Strategic Leadership
- Maintain full accountability for venue performance across people, customer, operational and financial measures.
- Ensure resources are effectively deployed to maximise service delivery, employee engagement and commercial return.
- Work closely with central support functions and the wider senior leadership team to develop and execute business plans that deliver sustainable growth and operational excellence.
- Contribute to the longer-term strategic development of both racecourses, supporting investment plans, facility improvements and future business opportunities.
- Values-Led Leader
- Leads with integrity, professionalism and accountability.
- Creates an environment where people are clear on expectations, take ownership of outcomes and strive for continuous improvement.
- What we’re looking for
- Proven Operational Leader
- Significant experience leading complex, multi-faceted operations within hospitality, leisure, events, venues or service-led environments.
- Track record of improving operational standards, driving accountability and delivering measurable business improvement.
- Exceptional People Leader
- Experienced in developing leadership teams and creating high-performance cultures.
- Evidence of successfully coaching, mentoring and developing managers to achieve increased capability and performance.
- Strong Change Leader
- Comfortable leading teams and stakeholders through periods of organisational change.
- Demonstrates resilience, adaptability and the ability to maintain engagement and performance during uncertainty.
- Outstanding Stakeholder Manager
- Experienced in building trusted relationships with senior clients and key stakeholders.
- Able to influence, challenge and collaborate effectively whilst maintaining credibility and strong working partnerships.
- Commercially Astute
- Strong commercial awareness with experience managing budgets, forecasting performance and making data-driven operational decisions.
- What you’ll get in return
- Competitive salary with bonus and full company benefits
- 27 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
- Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
- Mental health support: 24/7 Employee Assistance Programme
- Family benefits: Enhanced maternity, paternity, and adoption leave. 2 days additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave
- Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off Pure Gym memberships
- Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
- Development opportunities: Professional subscriptions, ongoing training and structured career pathways
- Meals on duty included
Why Join Us?
Jockey Club Experiences is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality.
We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.
We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues.
Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers.
We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members.
We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
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General Manager- Dual Site- Jockey Club Experiences NEW Levy Posted today £50,000 per year Nottingham 40 hours per week employer: Chartwells Independent
Join Constellation at Molineux Stadium, where we pride ourselves on creating a vibrant and supportive work environment for our Kitchen Porters. With flexible matchday roles, you'll have the chance to be part of thrilling events while enjoying opportunities for personal growth and development within the Levy UK family. Our commitment to high standards and teamwork ensures that every employee feels valued and integral to our success.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager- Dual Site- Jockey Club Experiences NEW Levy Posted today £50,000 per year Nottingham 40 hours per week
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chartwells Independent. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chartwells Independent
Don't be shy about reaching out to Chartwells Independent directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager- Dual Site- Jockey Club Experiences NEW Levy Posted today £50,000 per year Nottingham 40 hours per week
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chartwells Independent and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chartwells Independent
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
