At a Glance
- Tasks: Plan and coordinate exciting events at Haydock Racecourse, ensuring a seamless experience for clients.
- Company: Join The Jockey Club, part of Compass Group, a leader in hospitality.
- Benefits: Enjoy a competitive salary, healthcare, 23 days' leave, and amazing perks.
- Other info: Opportunities for career growth and continuous training in a supportive workplace.
- Why this job: Be part of a vibrant team creating unforgettable experiences in a dynamic environment.
- Qualifications: Strong organisational skills and a passion for customer service are essential.
The predicted salary is between 30000 - 30000 € per year.
We are looking for a C&E Event Planner for The Jockey Club, based at Haydock Park Racecourse. £30000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
Purpose of the Job
The primary objective of the role is to provide an effective liaison between the entire sales process to the end customer through effective administration and customer service techniques. This role is required to support and coordinate all bookings when they have been confirmed by the reactive sales team. Responsibilities include finance responsibilities, billing clients for final payments, chasing deposits, and managing on-the-day expenditure on the CRM system. The role will also manage all venue show-rounds and communicate across the venue. Following the show-rounds, the role is required to proactively upsell and exceed customer expectations.
Key Responsibilities
- Be the owner of the BEO/function sheet process on venue and accurately complete for all events.
- Ensure that all revenue opportunities are captured and work to achieve confirmed business from all opportunities.
- Ensure a daily liaison plan is in place with relevant proactive, reactive sales and operational team members.
- Deal with and action all correspondence received via email or telephone.
- Ensure that all relevant information is inputted correctly within the system for measurement of results in accordance with SOPs / Levy Signatures.
- Keep the sales team informed of the guest experience following the event for relevant follow-up calls.
- Be the go-to at venue level for sponsors and client requests.
- Ensure the safe and secure operation of all operational activities on behalf of all stakeholders.
- Apply all legislative and venue operational procedures and standards to provide a consistent and safe service and product.
- Maintain a polite, professional, and friendly demeanour with customers, clients, and colleagues.
- Look for opportunities to develop our service.
- Assist colleagues in a willing and positive manner, including other duties as required.
- Attend all relevant training sessions and meetings.
- Promote venue facilities and maintain a positive company image.
- If relevant, manage the client online booking tool and the client account/bookings with the ops team.
Operational Excellence
- Be aware of and meet the legal and company requirements for fire, safety, health, and hygiene.
- Report health and safety issues to your line manager, including all accidents and near misses.
- Promote good safety habits and methods of work.
- Personally event coordinate commercial corporate and private conferences and events.
- Attend the weekly operation meeting and collate completed work orders, floor plans, and monthly schedules for the operational C&E meeting.
- Book miscellaneous event requirements and raise purchase orders.
- Provide administrative support to the operations department, including producing signage, event menus, table plans, place cards, etc.
- Ensure that relevant information is provided to the accounts team in a timely manner.
- Collect deposit payments and ensure compliance with new payment plans and Terms and Conditions.
Why Join Us?
Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.
Benefits include:
- Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children).
- Aviva Digicare - Free annual healthcare check.
- Exclusive Benefits & Wellbeing site (Perks at Work).
- Entertainment discounts - up to 55% off cinema tickets.
- Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%).
- Travel discounts - Discounts with holiday companies such as TUI and Expedia.
- Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards.
- Meals on duty.
- Vodafone discounts.
- Pension scheme and Life Assurance.
- Employee Assistance Programme.
- 23 days + BH's and additional day off for your birthday.
- 2 days additional leave following return from Maternity leave during the first year back.
- Competitive and supportive family benefits.
- Day off for baby's first birthday.
- Holiday purchase scheme.
- On-going training & development and career pathways.
- Professional subscriptions paid.
- Financial wellbeing programme and preferred rates on salary finance products.
As part of Compass, you'll help to feed people, fuel progress, and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks, and unrivalled opportunities for learning and development.
C&E Event Planner - The Jockey Club - Haydock Racecourse in Newton-le-Willows employer: Chartwells Independent
The Jockey Club at Haydock Racecourse is an exceptional employer, offering a vibrant work culture that celebrates individuality and inclusivity. With competitive pay, comprehensive benefits including healthcare, generous annual leave, and ongoing training opportunities, employees are empowered to thrive in their careers while creating unforgettable experiences in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land C&E Event Planner - The Jockey Club - Haydock Racecourse in Newton-le-Willows
✨Tip Number 1
Network like a pro! Attend industry events, connect with fellow event planners, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past events, including photos, testimonials, and any metrics that highlight your success. This will give potential employers a taste of what you can bring to their team.
✨Tip Number 3
Be proactive! If you see a job listing that excites you, don’t just apply through the usual channels. Reach out directly to the hiring manager or team via LinkedIn to express your interest and share why you’d be a great fit.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in event planning and hospitality. Consider taking online courses or attending workshops to boost your skills and show potential employers that you’re committed to professional growth.
We think you need these skills to ace C&E Event Planner - The Jockey Club - Haydock Racecourse in Newton-le-Willows
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the C&E Event Planner role. Highlight your relevant experience in event planning and customer service, and show us how you can bring value to The Jockey Club.
Show Your Passion:Let your enthusiasm for events shine through! Share any personal experiences or projects that demonstrate your love for creating memorable events. We want to see your personality and passion for hospitality.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and bullet points where possible to make it easy for us to see your skills and achievements. We appreciate a well-organised application!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Chartwells Independent
✨Know Your Venue
Before the interview, do your homework on Haydock Park Racecourse. Familiarise yourself with its facilities, past events, and any unique features that set it apart. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a C&E Event Planner, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for clients. Highlight how you managed expectations and resolved issues to ensure a seamless event experience.
✨Be Ready to Discuss Financial Responsibilities
Since the role involves finance tasks like billing and managing deposits, brush up on your financial acumen. Be prepared to discuss how you've handled budgets or invoicing in previous roles, and demonstrate your attention to detail.
✨Demonstrate Flexibility and Team Spirit
The job requires a willingness to assist colleagues and adapt to changing circumstances. Share examples of how you've worked collaboratively in a team setting and your approach to handling unexpected challenges during events.
