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- Tasks: Be the face of our company, providing top-notch customer service across various roles.
- Company: Join a multi-award-winning team that values inclusion and exceptional service.
- Benefits: Enjoy travel discounts, wellness programs, and endless learning opportunities.
- Why this job: Experience diverse roles while making a real impact in a dynamic environment.
- Qualifications: Customer-facing experience and a passion for exceptional service are essential.
- Other info: Flexible hours with opportunities for overtime and community support initiatives.
The predicted salary is between 30000 - 42000 £ per year.
Role: Corporate Mobile Receptionist
Location: Scotland and Newcastle
Contract type: Full-time, Permanent
Hours: 40 per week (Monday-Friday, with a shift rota between 7 AM and 9 PM; flexibility required based on business needs). Opportunities for overtime and weekend work available upon request and based on business availability.
We seek a dynamic and adaptable individual who loves customer service and thrives in a team environment. Our Network Team plays a crucial role in supporting over 100 locations, stepping in during operational absences, such as vacations and training sessions. This position is perfect for receptionists who seek diversity and excitement in their work. You will gain exposure to various operations and teams, and we will provide comprehensive training on systems and procedures before assigning you to a site. While the role can be challenging, you will be part of an inclusive, innovative business that values teamwork.
Main responsibilities:
- Fulfilling multiple roles across the Rapport portfolio (e.g., receptionist, concierge, lobby host, helpdesk)
- Addressing guest requests promptly and courteously, ensuring all needs are met efficiently
- Professionally managing all incoming and outgoing calls
- Collaborating with other departments and service providers to create a unified approach to guest satisfaction
- Remaining flexible and adaptable in response to changing duties and potential shift or location adjustments
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Be willing to travel
- Have at least one year of customer-facing experience in a fast-paced environment, such as five-star hotels, corporate settings, or luxury establishments
- Demonstrate passion for exceptional customer service and build rapport with diverse stakeholders
- Communicate effectively and adapt their working style to various environments
- Exhibit strong interpersonal skills and a positive, proactive attitude under pressure
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
About us:
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Network Team Ambassador - Scotland and Newcastle NEW Rapport Posted today Competitive Scotland [...] in Newcastle upon Tyne employer: Chartwells Independent
Contact Detail:
Chartwells Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Team Ambassador - Scotland and Newcastle NEW Rapport Posted today Competitive Scotland [...] in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Attend industry events, job fairs, or even local meetups. The more people you connect with, the better your chances of landing that dream role.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or family member. This will help you feel more confident and ready to tackle those tricky questions.
✨Tip Number 3
Show your personality! When you get the chance to meet potential employers, let your enthusiasm shine through. They want to see how you fit into their team culture.
✨Tip Number 4
Don’t forget to follow up! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your genuine interest in the position.
We think you need these skills to ace Network Team Ambassador - Scotland and Newcastle NEW Rapport Posted today Competitive Scotland [...] in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We love seeing candidates who are genuine and passionate about customer service. Don’t be afraid to share a bit about yourself and what excites you about this role.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant experience in customer-facing roles and how it aligns with our values at Rapport. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for.
How to prepare for a job interview at Chartwells Independent
✨Know the Company Inside Out
Before your interview, take some time to research Rapport Guest Services. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare specific examples from your past experiences where you went above and beyond for a customer. Highlight how you handled challenging situations and what you learned from them.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing during the interview, as it’s a great way for them to see how you handle real-life situations. Practice responding to common guest requests or complaints, demonstrating your adaptability and problem-solving skills.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about team dynamics, training opportunities, or how success is measured in the role. It shows that you’re proactive and genuinely interested in contributing to the team.
