At a Glance
- Tasks: Drive operational excellence and support M&S brand standards across the estate.
- Company: Join a leading retail brand focused on quality and customer experience.
- Benefits: Competitive salary, company car, travel expenses covered, and ongoing training.
- Other info: Flexible role with opportunities for personal growth and national travel.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills, coaching experience, and a full UK driving licence.
The predicted salary is between 45000 - 45000 £ per year.
Are you passionate about driving operational excellence and delivering outstanding brand standards? We’re looking for a proactive and people-focused individual to support performance across the M&S estate.
About the Role
In this dynamic role, you’ll play a key part in ensuring M&S units operate safely, legally, and in line with brand expectations. Working closely with Brand Managers, Unit Managers, and key stakeholders, you’ll help drive consistency, improve KPIs, and support teams to succeed.
What You’ll Be Doing
- Drive consistent service delivery to M&S brand standards
- Conduct site visits and audits, identifying opportunities for improvement
- Produce clear reports and actionable plans with agreed timelines
- Coach and support managers on processes, policies, and brand updates
- Champion continuous KPI improvement across the business
- Act as a Health & Safety Ambassador
- Share best practice and updates following training and brand meetings
What We’re Looking For
- Strong relationship builder with excellent communication skills
- Highly organised, able to manage your own workload and priorities
- Proven experience in coaching and improving team performance
- Flexible and adaptable to changing demands
- Full UK driving licence and willingness to travel (including overnight stays)
Desirable
- Retail experience
- A passion for learning and self-development
What’s on Offer
- Company car provided
- Travel and hotel costs covered
- Ongoing training and development opportunities
If you're driven, adaptable, and ready to make an impact across a national estate, we’d love to hear from you.
M&S Brand Support Manager NEW One Retail Posted today £45,000 per year National Operations employer: Chartwells Independent
At M&S, we pride ourselves on being an exceptional employer that values operational excellence and employee development. Our supportive work culture fosters strong relationships and encourages continuous learning, with ongoing training opportunities and a commitment to your professional growth. With the added benefits of a company car and covered travel expenses, joining our team means making a meaningful impact while enjoying a rewarding career in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land M&S Brand Support Manager NEW One Retail Posted today £45,000 per year National Operations
✨Tip Number 1
Network like a pro! Reach out to current or former employees at M&S on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching M&S's brand values and recent initiatives. Show us that you’re not just another candidate; you’re genuinely interested in how you can contribute to their success.
✨Tip Number 3
Practice your answers to common interview questions, especially around coaching and team performance. We want to see how you can drive those KPIs and support managers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the M&S team.
We think you need these skills to ace M&S Brand Support Manager NEW One Retail Posted today £45,000 per year National Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the M&S Brand Support Manager role. Highlight your relationship-building abilities and any relevant coaching experience to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about operational excellence and how you can drive brand standards. Be specific about your achievements and how they relate to the role.
Showcase Your Communication Skills:Since this role involves working closely with various stakeholders, make sure your application demonstrates your excellent communication skills. Use clear and concise language to convey your ideas and experiences.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Chartwells Independent
✨Know the Brand Inside Out
Before your interview, make sure you research M&S thoroughly. Understand their brand values, recent initiatives, and any challenges they face. This will help you demonstrate your passion for the brand and show how you can contribute to maintaining their high standards.
✨Showcase Your Coaching Skills
Since the role involves coaching and supporting managers, prepare examples of how you've successfully improved team performance in the past. Be ready to discuss specific situations where your guidance led to measurable improvements, as this will highlight your ability to drive consistency and excellence.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think about potential challenges you might face in the role, such as ensuring compliance during site visits, and prepare structured responses that showcase your strategic thinking and relationship-building abilities.
✨Demonstrate Your Organisational Skills
As a highly organised individual, be prepared to discuss how you manage your workload and priorities. Share specific tools or methods you use to stay on top of tasks, especially when juggling multiple site visits and audits, to illustrate your capability to handle the demands of the role.
