Shipping & Forwarding Co-ordinator in Manchester

Salary: Part time salary £15,000 - £18,000 (full time equivalent salary range - £25,000 - £30,000) depending on experience, plus benefits

Hours per week: 22.5 (preferred working pattern 4.5 hours per day Mon-Fri)

Location: Manchester city centre – hybrid working available.

We’re looking for an organised and proactive Shipping & Forwarding Co-ordinator to join our growing team and support the smooth movement of goods across our supply chain. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem‑solving, and has a strong understanding of international freight processes.

Working closely with suppliers, carriers, and our internal Buying and Merchandising teams, you’ll be responsible for managing end‑to‑end international shipping activities, coordinating logistics, maintaining accurate documentation, and ensuring everything is delivered on time and in compliance with regulations.

What you’ll do:

• Co-ordinate inbound and outbound shipments across air, sea, and road freight
• Prepare and review essential shipping documentation, including commercial invoices, packing lists, bills of lading and customs declarations
• Liaise with freight forwarders, carriers, and customs agents to ensure timely, compliant and cost-effective delivery
• Track shipments and proactively troubleshoot logistical challenges, resolving any delays and issues to protect stock availability
• Maintain accurate records and shipment data within internal systems and ensure compliance with customs and other regulations
• Collaborate with internal teams to ensure seamless operations
• Provide exceptional customer service, keeping clients and internal teams informed throughout the shipping process
• Support continuous improvement and optimisation initiatives relating to logistics and our supply chain

Who you are:

• Previous experience in an international shipping, freight forwarding or retail logistics role
• Hands-on experience in import/export operations, including customs clearance
• Strong understanding of Incoterms, customs procedures, and international shipping requirements
• Passion for logistics, a sharp eye for detail, and an eagerness to thrive in a dynamic environment
• Excellent verbal and written communication skills
• Solutions-focused mindset. Strong problem-solving and decision-making skills, with the ability to remain flexible and agile when priorities shift
• Exceptional organisational skills and the ability to handle multiple tasks simultaneously
• A team player, supporting and collaborating with other team members
• Confident using logistics software and Microsoft Office

Benefits:

• 31 days holiday including bank holidays (pro rata, rising with service)
• Colleague health cash plan
• Life assurance cover of 4 x annual salary
• Employee assistance programme – 24/7 confidential access to expert services including counselling, wellbeing, and independent legal and financial advice
• Discounts on SUDU and other Levy Merchandising products and services
• Enhanced family leave and pay
• Supportive team culture and opportunities to develop as our business grows
• A dynamic environment where no two days are the same

Building an inclusive work environment: We’re actively building diverse teams, and we welcome applications from everyone. We take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strength, and we’re committed to creating an environment where every individual is valued, respected, and empowered.