At a Glance
- Tasks: Plan and execute unforgettable events while driving sales and building client relationships.
- Company: Join the award-winning Imperial War Museum North, a unique venue in Manchester.
- Benefits: Enjoy a competitive salary, free meals, and generous leave policies.
- Other info: Opportunities for growth and a culture that values your creativity.
- Why this job: Be part of a dynamic team creating memorable experiences in a vibrant environment.
- Qualifications: 2+ years in sales or event planning with strong communication skills.
The predicted salary is between 30000 - 30000 £ per year.
Location: Imperial War Museum North
Salary: Up to £30,000 per annum
Contract: Full Time, 40 hours, Permanent, 5 days over 7
Working at the award‑winning IWM North, you will showcase the museum's unique event spaces, helping to create memorable experiences for a diverse range of clients. As a Sales & Event Planner, you will be at the heart of the venue's commercial operation, driving enquiries, securing bookings and delivering exceptional customer service from initial enquiry through to event delivery. We are looking for an enthusiastic and organised individual who shares our passion for creating outstanding events and growing revenue opportunities. Working as part of a dedicated team, you will build strong client relationships, coordinate event requirements, conduct venue show‑rounds and ensure every event exceeds expectations. This is an exciting opportunity to combine sales and event planning in a role where no two days are the same, while contributing to the success of one of Manchester's most distinctive venues.
What can we offer you:
- Competitive salary with bonus and a comprehensive company benefits package
- 20 days annual leave, plus bank and public holiday and your birthday off
- Free parking
- Free meals whilst on duty
- Holiday purchase scheme
- Contributory pension scheme
- Aviva Digicare healthcare and wellbeing support
- 24/7 Employee Assistance Programme providing confidential mental health and wellbeing support
- Enhanced maternity, paternity and adoption leave
- 2 additional days' leave following your return from maternity leave
- A day off to celebrate your baby's first birthday
- Enhanced family‑friendly policies and support
- Shopping, entertainment and travel discounts
- Ongoing training, mentoring and development opportunities
- Structured career pathways to support your long‑term progression
- A collaborative and inclusive culture where your ideas are valued and creativity is encouraged
Responsibilities:
- Undertaking reactive sales activities including handling voice and email enquiries.
- Producing professional and accurate proposals, providing best options first time to customers, within agreed response times.
- Following up on all enquiries within agreed timescales with the aim to convert to confirmed bookings and ensuring conversion rates of incoming sales enquiries and bookings are optimised.
- Managing venue diaries and coordinating internal client bookings.
- Conducting customer show‑rounds and showcasing the venue for current and future event opportunities.
- Issuing contracts and invoices in line with agreed sales processes and timelines.
- Planning and coordinating all event details from confirmation through to delivery.
- Maintaining accurate, up‑to‑date customer booking information and event records.
- Producing detailed event orders and supporting event documentation.
- Ensuring invoices are issued accurately and on time, with payments received in line with company terms and conditions.
- Liaising closely with operational teams to ensure successful event delivery and leading weekly BEO meetings.
- Achieving agreed sales, conversion and upselling targets.
- Building and maintaining strong client relationships to maximise repeat business opportunities.
- Conducting post‑event follow‑up calls to secure future bookings and gather customer feedback.
- Supporting proactive sales activity targeting past bookers, lapsed accounts and lost opportunities.
- Participating in venue showcase events, FAM trips, sales campaigns and marketing initiatives.
- Monitoring competitor activity, promotions and market trends to support venue sales performance and market share.
- Maintaining Delphi compliance benchmarks and achieving mystery shopper standards.
- Attending and contributing to sales meetings, forecasting calls and business reviews.
- Performing ad hoc tasks as required.
The Ideal Candidate:
- Minimum 2 years' experience in a sales and/or event planning role, preferably within a conference, events, hospitality or venue environment.
- Proven track record of achieving sales, conversion and customer service targets.
- Experience working to KPIs including sales targets, conversion rates, response times and customer satisfaction measures.
- Experience managing events from enquiry through to delivery.
- Demonstrate a positive, flexible and customer‑focused "can do" approach.
- Strong commercial awareness with an understanding of sales, revenue and profitability.
- Excellent written and verbal communication skills.
- Strong organisational and time management abilities, with excellent attention to detail.
- Experience preparing proposals, contracts and event documentation.
- Confident conducting venue show‑rounds and building client relationships.
- Ability to manage multiple projects and deadlines simultaneously.
- Enthusiastic, proactive and customer focused.
- Ability to communicate effectively with a wide range of stakeholders.
- Experience using CRM and event management systems, ideally Salesforce Delphi, is advantageous.
Restaurant Associates is an equal opportunity employer and welcomes applications from candidates of all backgrounds. As a business, we are committed to sustainability‑led practices and are proud to have achieved 3 stars with the Sustainable Restaurant Association’s Food Made Good Programme.
Sales & Event Planner NEW RA Venues Posted today £30,000 per year Manchester Admin employer: Chartwells Independent
At IWM North, we pride ourselves on being an exceptional employer, offering a competitive salary and a comprehensive benefits package that includes free meals, enhanced family-friendly policies, and ongoing training opportunities. Our collaborative and inclusive culture encourages creativity and values your ideas, making it a fantastic place for personal and professional growth while you contribute to creating memorable events in one of Manchester's most distinctive venues.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Event Planner NEW RA Venues Posted today £30,000 per year Manchester Admin
✨Tip Number 1
Get to know the venue inside out! Before your interview, take a virtual tour of the Imperial War Museum North and understand its unique features. This will help you showcase your enthusiasm and knowledge during your conversation.
✨Tip Number 2
Practice your pitch! Think about how you would sell the venue to potential clients. Prepare a few key points about what makes it special and be ready to share your ideas on how to create memorable events.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and expectations. This can give you an edge in your interview and show that you're genuinely interested.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. Mention something specific from your conversation to remind them of your enthusiasm and fit for the role.
We think you need these skills to ace Sales & Event Planner NEW RA Venues Posted today £30,000 per year Manchester Admin
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for event planning and sales shine through. We want to see that you’re genuinely excited about creating memorable experiences for clients!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience in sales and event planning. We love seeing how your skills align with what we’re looking for at IWM North.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your information well so we can easily see your qualifications and experience.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Chartwells Independent
✨Know Your Venue
Before the interview, make sure you research the Imperial War Museum North thoroughly. Understand its unique event spaces and what makes it stand out. This will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully driven sales or secured bookings in previous roles. Be ready to discuss specific targets you've met and how you achieved them. This will demonstrate your ability to contribute to the venue's commercial operation.
✨Demonstrate Organisational Skills
As a Sales & Event Planner, organisation is key. Bring examples of how you've managed multiple projects or events simultaneously. Discuss your time management strategies and how you ensure every detail is covered, from initial enquiry to event delivery.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use your excellent communication skills to engage with them and showcase your customer-focused approach. Remember, they’re looking for someone who can build strong client relationships!
