At a Glance
- Tasks: Welcome guests with warmth and professionalism while managing visitor check-ins and enquiries.
- Company: Join Rapport Guest Services, a multi award-winning company in a vibrant creative hub.
- Benefits: Enjoy travel discounts, wellness programmes, and professional growth opportunities.
- Other info: Full-time role with a supportive culture and recognition for outstanding contributions.
- Why this job: Be part of a dynamic team in a fast-paced environment that values inclusion and innovation.
- Qualifications: Natural warmth, adaptability, and a passion for creating great experiences.
The predicted salary is between 27800 - 27800 £ per year.
Step into the spotlight of one of the UK's most vibrant creative and media hubs, where innovation meets energy every day. We are looking for a Dedicated Cover Receptionist to join our exceptional front of house team in Salford Quays, a dynamic destination buzzing with professionals, visitors, and opportunities. You will become part of a team of 7 outstanding Rapport Ambassadors, working across five striking buildings that form the heart of this fast paced, future focused industry.
Type of contract: Full‑time, Permanent.
Hours: 45 per week (Monday‑Friday, shift rota basis from 8 AM to 7 PM).
Benefits:
- Financial freedom: exclusive travel and grocery discounts, life assurance and cash rewards.
- Security: contributory pension scheme.
- Health: wellness programmes, Employee Assistance Program, digital GP services.
- Professional growth: learning and development opportunities.
- Recognition: WOW Awards for outstanding peers.
- Community: one paid day off annually to support a cause you are passionate about.
Responsibilities:
- Provide a warm, professional, and inclusive welcome to all stakeholders, ensuring every interaction leaves a positive impression.
- Oversee visitor check‑ins, passes, and general enquiries with confidence and efficiency.
- Support the front‑of‑house team by providing seamless cover across multiple buildings, adapting easily to different environments.
- Liaise with security and facilities teams to help maintain a safe, organised, and welcoming reception space.
- Uphold high standards of presentation, ensuring the reception area always looks professional.
- Bring enthusiasm and attention to detail to every task, helping create an exceptional experience for everyone entering the building.
Ideal candidate:
- Shares our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together.
- Natural warmth and confidence that makes every guest feel instantly welcome.
- Adapts positively when moving between teams and buildings.
- Pride in personal presentation and delivering a consistently professional image.
- Communicates clearly and respectfully with people from all backgrounds and walks of life.
- Reliability, curiosity, and a genuine desire to create great experiences.
About us: Rapport Guest Services is a multi award‑winning company delivering front and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine a people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Dedicated Cover Receptionist - Salford Quays NEW Rapport Posted Today £32,886 Per Year Salford ... in Manchester employer: Chartwells Independent
Join Rapport Guest Services in the heart of Salford Quays, where creativity and professionalism converge. As a Dedicated Cover Receptionist, you'll be part of a vibrant team that values inclusion, personal growth, and community engagement, offering benefits like exclusive discounts, wellness programmes, and opportunities for professional development. Experience a supportive work culture that celebrates your contributions and encourages you to thrive in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Dedicated Cover Receptionist - Salford Quays NEW Rapport Posted Today £32,886 Per Year Salford ... in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chartwells Independent. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chartwells Independent before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Dedicated Cover Receptionist - Salford Quays NEW Rapport Posted Today £32,886 Per Year Salford ... in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chartwells Independent:Your cover letter is your chance to shine! Tell us why you want to work at Chartwells Independent specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chartwells Independent!
How to prepare for a job interview at Chartwells Independent
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
