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- Tasks: Engage with staff, enhance workplace community, and manage on-site services.
- Company: Join a globally recognised American banking and financial services organisation.
- Benefits: Enjoy travel discounts, wellness programs, and free meals at work!
- Why this job: Be part of a dynamic team and make a real impact on employee satisfaction.
- Qualifications: Customer service experience and strong interpersonal skills are essential.
- Other info: Opportunities for personal and professional growth in a supportive environment.
The predicted salary is between 28800 - 43200 ÂŁ per year.
We’re looking for an experienced Community Manager to join our outstanding Rapport team in central Manchester. Our client is a rapidly growing, globally recognised American banking and financial services organisation. This role offers an exciting chance to support a major global-alignment project while delivering an exceptional, hotel-inspired service experience to all key stakeholders. You’ll be joining a collaborative EMEA team of 24 and continuing to expand. Despite being spread across the region, the team works closely together and is eager to welcome a new member.
In this role, you’ll be a vital presence on-site, fostering a positive, engaged workplace community, supporting employee satisfaction, and addressing any day-to-day challenges that arise.
Type of contract: Full-time, Permanent
Hours: 40 per week (Monday-Friday; on a shift rota basis between 8 AM – 5:30 PM)
Start date: 16th March 2026
What will you get?
- Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS, in-house coffee, breakfast and lunch are included!
- Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
- Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
- Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
- Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
- Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!
Main responsibilities
- Driving local engagement and increasing staff satisfaction through on-site initiatives.
- Being the on-site presence of Facilities, Hospitality, and Concierge services across all floors.
- Helping drive local strategy, GCED initiatives, culture and programs creating relationships with key stakeholders.
- Ensuring the shared spaces, meeting rooms, event space, and collaboration areas are instantly ready to be used for more efficient use of the client’s time.
- Providing a “one stop shop” for all on floor-related issues, all hospitality and concierge services, managing a high-volume workload.
- Ensuring the correct H&S procedures are followed and documented.
- Managing any complaints or concerns and liaise with relevant departments in a timely, efficient manner, escalating to management accordingly and ensuring it has been documented appropriately and as per agreed process where applicable.
The ideal candidate will
- Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
- Be engaging and able to create immediate rapport with key stakeholders (e.g., clients, visitors, VIPs).
- Display excellent personal presentation and interpersonal skills.
- Be proactive, organised, flexible, with great attention to detail, strong time management skills and ambition to learn and grow.
- Be creative. Ability to think outside the box and present innovative ideas and solutions.
- Demonstrate confidence when dealing with complaints/issues.
- Be calm and decisive under pressure, while also being confident and have discretion and diplomacy.
- Ideally have previous customer service experience in a similar setting (e.g., corporate, luxury hotels or airlines).
About us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
Community Manager - Manchester NEW Rapport Posted yesterday Competitive Manchester Operations employer: Chartwells - Independent
Contact Detail:
Chartwells - Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Manager - Manchester NEW Rapport Posted yesterday Competitive Manchester Operations
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at Rapport. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Show your personality! When you get the chance for an interview or informal chat, let your true self shine through. Be engaging and relatable, just like the community manager role requires. Remember, they want someone who can create rapport!
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle on-the-spot challenges, like managing complaints or fostering engagement. Practising these scenarios can help you feel more confident and ready to impress.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Rapport team. Don’t forget to tailor your approach to highlight your relevant experience!
We think you need these skills to ace Community Manager - Manchester NEW Rapport Posted yesterday Competitive Manchester Operations
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Community Manager role. Highlight your relevant experience in customer service and community engagement, showing us how you can create rapport with key stakeholders.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past roles that showcase your proactive approach, attention to detail, and ability to handle complaints effectively. We want to see how you’ve made a difference!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can engage and connect with others, so don’t be afraid to show us your unique style and how you embody our values of being brilliant and innovative.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures you’re considered for the role you’re most passionate about. We can’t wait to hear from you!
How to prepare for a job interview at Chartwells - Independent
✨Know Your Community
Before the interview, research the company’s community initiatives and values. Understanding how they engage with their stakeholders will help you demonstrate your alignment with their mission and show that you're genuinely interested in fostering a positive workplace culture.
✨Showcase Your Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service or resolved complaints effectively. Highlighting your ability to create rapport and handle challenges will resonate well with the interviewers, especially for a role focused on hospitality and concierge services.
✨Be Proactive and Innovative
Think of creative ideas or initiatives you could bring to the role. During the interview, share these thoughts to showcase your innovative spirit. This will not only demonstrate your enthusiasm but also your readiness to contribute positively to the team and the organisation.
✨Practice Calmness Under Pressure
Since the role involves managing high-volume workloads and addressing day-to-day challenges, practice answering situational questions that require calm decision-making. Use the STAR method (Situation, Task, Action, Result) to structure your responses and illustrate your ability to remain composed under pressure.
